Summary
Overview
Work History
Education
Skills
Timeline
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HEATHER HENDERSON

Draper,UT

Summary

Undergraduate pursuing a degree in nursing. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage personal abilities in the healthcare field to successfully fill the vacancy in your company and elevate the patient's experience. Frequently praised as hard-working by peers, and can be relied upon to help your company achieve its goals.

Overview

9
9
years of professional experience

Work History

Medical Billing Specialist

Pinnacle Recovery Center
09.2020 - Current
  • Communicated effectively and extensively with multiple insurance companies to resolve claims issues.
  • Verifying patient eligibility and benefits, calculating patient responsibility for services.
  • Posting insurance and patient payments, processing patient and insurance refunds.
  • Identified and resolved patient billing and payment issues.
  • Effectively used time management to maintain claim backlog to 90 days or less.
  • Create a variety of reports using Google docs and Excell.
  • Answering billing inquiries for patients, providers, and staff.

Customer Service Specialist

Discover Financial Services
06.2019 - 02.2021
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Answered up to 100 customer telephone calls daily and promptly to avoid on-hold wait times.
  • Remained open to feedback from supervisor and peers to build and improve skill set.

Pawnbroker

Hy & Mikes Million Dollar Pawn
03.2016 - 04.2019
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Checked, organized, and displayed inventory attractively to promote patron interest.
  • Received and processed payments for loan values and items purchased, and maintained accurate records.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customers.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.

Education

Undergraduate - Nursing

Joyce University
Draper
2027

High School Diploma -

West Jordan High School
West Jordan, UT
06.2008

Skills

  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Self-Motivated
  • Teamwork and Collaboration
  • Open to Feedback

Timeline

Medical Billing Specialist

Pinnacle Recovery Center
09.2020 - Current

Customer Service Specialist

Discover Financial Services
06.2019 - 02.2021

Pawnbroker

Hy & Mikes Million Dollar Pawn
03.2016 - 04.2019

Undergraduate - Nursing

Joyce University

High School Diploma -

West Jordan High School

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