Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Heather Hendrix

Heather Hendrix

Bedias,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clinical Training Program Manager

Dyna Med Clinical Research
Houston, TX
04.2023 - 06.2024
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Designed and developed programs and projects for dissemination to personnel.

Virtual Clinical Research Coordinator

EmVenio Research
Sparks, NV
08.2022 - 04.2023
  • Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
  • Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
  • Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
  • Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
  • Trained new team members on essential clinical research protocols and procedures, promoting culture of continuous learning.
  • Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
  • Developed and maintained accurate and up-to-date case report forms and source documents.
  • Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.

Virtual Clinical Research Coordinator

Matrix Medical Network
Scottsdale, AZ
12.2021 - 08.2022
  • Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
  • Managed 8-10 clinical trials at a time
  • Followed informed consent processes and maintained records.
  • Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
  • Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
  • Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Developed and maintained accurate and up-to-date case report forms and source documents.
  • Reduced data entry errors by implementing stringent quality control measures throughout the study lifecycle.

Clinical Trials Manager

Conroe Willis Medical Research
Conroe, TX
03.2021 - 12.2021
  • Managed 6 concurrent trials effectively, applying strong organizational skills and prioritizing tasks appropriately to meet project deadlines.
  • Trained 8 team members to be coordinators
  • Developed robust clinical project plans, outlining clear objectives, milestones, and deliverables for each trial phase.
  • Optimized budget management through diligent contract negotiation with vendors and efficient allocation of resources.
  • Ensured protocol compliance by closely monitoring study activities and providing guidance to study coordinators.
  • Enhanced patient safety by developing risk mitigation plans and closely monitoring adverse events during trials.
  • Maintained up-to-date knowledge of industry trends and best practices, ensuring the application of innovative techniques in trial design and execution.
  • Supported regulatory submissions by preparing high-quality documents in line with industry standards and guidelines.
  • Followed informed consent processes and maintained records.
  • Gathered, processed, and shipped lab specimens.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Complied with research protocols by providing ongoing quality control audits.
  • Collected, evaluated, and modeled collected data.

Clinical Research Coordinator

Dyna Med Clinical Research
Tomball, TX
06.2015 - 03.2021
  • Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
  • Managed 8-10 clinical trials, while also be assigned as back-up to another 10 trials throughout our community.
  • Gathered, processed, and shipped lab specimens.
  • Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
  • Followed informed consent processes and maintained records.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
  • Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Managed patient recruitment, informed consent process and data entry to support trial objectives.
  • Collected data and followed research protocols, operations manuals, and case report form requirements.
  • Contributed to successful completion of clinical trials by proactively resolving issues, mitigating risks, and meeting deadlines in a fast-paced environment.
  • Oversaw management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.

Phlebotomist

North Cypress Medical Center
Cypress, TX
01.2012 - 06.2015
  • Cared for 20-30 patients per shift
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Team leadership and direction
  • MS Office Applications
  • Critical Thinking
  • Training and Development
  • Flexible and Adaptable
  • Data Collection & Research
  • Customer Service
  • Change Management

Certification

  • Coursera Project Management Certificate
  • CITI GCP Certificate
  • IATA Certificate
  • NIH Certificate
  • ACRP Clinical Research Coordinator Certificate
  • NPS- Certified Phlebotomist
  • NPS-Certified Phlebotomy Instructor
  • AHA- Certified BLS Instructor
  • Training Analysis Certified
  • Certified Corporate Trainer

Timeline

Clinical Training Program Manager

Dyna Med Clinical Research
04.2023 - 06.2024

Virtual Clinical Research Coordinator

EmVenio Research
08.2022 - 04.2023

Virtual Clinical Research Coordinator

Matrix Medical Network
12.2021 - 08.2022

Clinical Trials Manager

Conroe Willis Medical Research
03.2021 - 12.2021

Clinical Research Coordinator

Dyna Med Clinical Research
06.2015 - 03.2021

Phlebotomist

North Cypress Medical Center
01.2012 - 06.2015

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Heather Hendrix