Heather Hendrix
Bedias,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Training Program Manager
Dyna Med Clinical Research
04.2023 - 06.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Designed and developed programs and projects for dissemination to personnel.
Virtual Clinical Research Coordinator
EmVenio Research
08.2022 - 04.2023
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Trained new team members on essential clinical research protocols and procedures, promoting culture of continuous learning.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
Virtual Clinical Research Coordinator
Matrix Medical Network
12.2021 - 08.2022
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Managed 8-10 clinical trials at a time
- Followed informed consent processes and maintained records.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Reduced data entry errors by implementing stringent quality control measures throughout the study lifecycle.
Clinical Trials Manager
Conroe Willis Medical Research
03.2021 - 12.2021
- Managed 6 concurrent trials effectively, applying strong organizational skills and prioritizing tasks appropriately to meet project deadlines.
- Trained 8 team members to be coordinators
- Developed robust clinical project plans, outlining clear objectives, milestones, and deliverables for each trial phase.
- Optimized budget management through diligent contract negotiation with vendors and efficient allocation of resources.
- Ensured protocol compliance by closely monitoring study activities and providing guidance to study coordinators.
- Enhanced patient safety by developing risk mitigation plans and closely monitoring adverse events during trials.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring the application of innovative techniques in trial design and execution.
- Supported regulatory submissions by preparing high-quality documents in line with industry standards and guidelines.
- Followed informed consent processes and maintained records.
- Gathered, processed, and shipped lab specimens.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Complied with research protocols by providing ongoing quality control audits.
- Collected, evaluated, and modeled collected data.
Clinical Research Coordinator
Dyna Med Clinical Research
06.2015 - 03.2021
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Managed 8-10 clinical trials, while also be assigned as back-up to another 10 trials throughout our community.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Contributed to successful completion of clinical trials by proactively resolving issues, mitigating risks, and meeting deadlines in a fast-paced environment.
- Oversaw management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
Phlebotomist
North Cypress Medical Center
01.2012 - 06.2015
- Cared for 20-30 patients per shift
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- MS Office Applications
- Critical Thinking
- Training and Development
- Flexible and Adaptable
- Data Collection & Research
- Customer Service
- Change Management
Certification
- Coursera Project Management Certificate
- CITI GCP Certificate
- IATA Certificate
- NIH Certificate
- ACRP Clinical Research Coordinator Certificate
- NPS- Certified Phlebotomist
- NPS-Certified Phlebotomy Instructor
- AHA- Certified BLS Instructor
- Training Analysis Certified
- Certified Corporate Trainer
Timeline
Clinical Training Program Manager
Dyna Med Clinical Research
04.2023 - 06.2024
Virtual Clinical Research Coordinator
EmVenio Research
08.2022 - 04.2023
Virtual Clinical Research Coordinator
Matrix Medical Network
12.2021 - 08.2022
Clinical Trials Manager
Conroe Willis Medical Research
03.2021 - 12.2021
Clinical Research Coordinator
Dyna Med Clinical Research
06.2015 - 03.2021
Phlebotomist
North Cypress Medical Center
01.2012 - 06.2015
- Coursera Project Management Certificate
- CITI GCP Certificate
- IATA Certificate
- NIH Certificate
- ACRP Clinical Research Coordinator Certificate
- NPS- Certified Phlebotomist
- NPS-Certified Phlebotomy Instructor
- AHA- Certified BLS Instructor
- Training Analysis Certified
- Certified Corporate Trainer
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