Open To Work
Heather Henson
Fairborn,Ohio
Summary
Dynamic account manager with expertise in CRM software and effective communication, enhancing customer loyalty at Collins Aerospace. Cultivated strong client relationships and managed 100+ accounts. Proficient in conflict resolution and order processing, consistently delivering solutions and exceeding expectations. Proven track record in driving results and fostering client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Account Manager
Collins Aerospace - RTX
12.2024 - Current
- Cultivated relationships with key decision-makers to enhance customer loyalty.
- Delivered solutions promptly while addressing inquiries and resolving complaints.
- Oversaw order fulfillment from quote to delivery, ensuring accuracy and timeliness.
- Communicated AOG order details to internal teams to meet shipping deadlines.
- Verified orders against expected stock delivery dates for alignment with applications.
- Maintained accurate records of customer accounts in internal systems.
- Collaborated daily with Operations and Contract Analyst to ensure compliance with guidelines.
- Analyzed financial statements to assess creditworthiness before extending terms.
Customer Service Consultant
Curtiss-Wright Defense Solutions
05.2023 - 12.2024
- Primary liaison between customer and internal departments.
- Work closely with Program and Quality Manager to ensure customer satisfaction on reports and deliverables.
- Effectively communicate all details of customer orders to internal teams to ensure all requirements are met.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Coordinated customer approvals to enable timely support for broker in COTS products.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Evaluated CRM reports to identify and address customer service issues.
- Applied expertise in SAP and Pivotal to enhance customer service processes.
- Tracking and expediting internal contract reviews due.
Corporate Account Manager
SilkRoad Technology
05.2022 - 05.2023
- Managed 100+ mid-sized accounts, maintaining effective client relations and ensuring customer satisfaction.
- Cultivated strong customer relationships through effective communication and prompt responses, enhancing client loyalty and growing client base.
- Achieved company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas.
- Collaborated with business leaders to deliver services aligned with company objectives and corporate values.
- Presented professional image consistent with company's brand values.
Customer Relations Representative
Bossard North America
Huber Heights, Ohio
12.2018 - 05.2022
- Built client relationships by addressing inquiries, assessing needs, resolving issues, and ensuring follow-up.
- High revenue account management responsibility (40+ accounts).
- Created detailed Excel reports to support decision-making across cross-functional departments.
- Established partnerships with OEMs by distributing fasteners and delivering market insights to enhance collaboration.
Education
High School Diploma -
West Carrollton High School
West Carrollton, Ohio06-2000
Skills
- CRM software proficiency
- Account management
- Customer support
- Customer engagement
- Order processing
- Product expertise
- Procedural knowledge
- Time management
- Office software skills
- Active listening
- Conflict resolution
- Effective communication
Accomplishments
Customer Account Manager Award - 2024
Affiliations
FRG - Family Readiness Group for Deployed Soldiers - 2008-2012
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
$78000/yr - $200000/yrTimeline
Customer Account Manager
Collins Aerospace - RTX
12.2024 - Current
Customer Service Consultant
Curtiss-Wright Defense Solutions
05.2023 - 12.2024
Corporate Account Manager
SilkRoad Technology
05.2022 - 05.2023
Customer Relations Representative
Bossard North America
12.2018 - 05.2022
High School Diploma -
West Carrollton High School