Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Kimberly Denise Brown

Frisco

Summary

Licensed healthcare professional with expertise in Medicare solutions and business operations. Skilled in customer account management, aiming to enhance process efficiency and client satisfaction. Seeking opportunities for career advancement within the healthcare industry.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Account Manager

Entourage Imaging
03.2023 - 01.2025
  • Developed strong client relationships by providing personalized yearbook creation support
  • Demonstrated excellent presentation, communication, and organizational skills, and the ability to follow up with customers and keep them informed
  • Provided rapid, efficient, and friendly response to customers' inquiries via phone and email in a timely manner (within 24 hours)
  • Quickly and efficiently managed the customer onboarding process
  • Communicate with software developers, sales staff, and customers if issues arise and drive resolution of issues
  • Maintained a Customer Satisfaction and Retention rating of at least 85% consistently

Senior Benefits Consultant II

GoHealth
05.2022 - 10.2022
  • Assessed and identified the needs of your customer over the phone
  • Facilitated complex Medicare enrollments through effective communication and problem-solving
  • Educated beneficiaries on SOB and EOC to closely match healthcare needs
  • Effectively sold health insurance plans and products to Medicare beneficiaries
  • Managed CRM systems efficiently to maintain accurate client information and streamline processes
  • Demonstrated excellent understanding in Medicare enrollment processes for accurate enrollment applications
  • Multi-tasked verifying beneficiary information at CMS portal
  • Thoroughly researched Medicaid and Medicare systems to confirm patient eligibility

Licensed Healthcare Chat Agent

Interactive Resources
08.2021 - 01.2022
  • Assisted client through Healthcare.gov website to apply for a tax subsidy to lower premium and enroll in BCBS of FL
  • Maintained performance and quality standards based on call center metrics
  • Processed Medicare Supplements applications through Carrier website along with notating client relation in CRM
  • Upsold additional Ancillary plans like Hospital Indemnity, Cancer, Stroke, and stand alone Dental plans
  • Temporary Position

Licensed Healthcare Agent

HP One
07.2020 - 02.2021
  • Walked a client through the Medicare.gov website to answer questions to better explain and cost compare plans
  • Maintained performance and quality standards based on call center metrics
  • Processed Medicare Supplements applications through Carrier website along with Medicare quoting tool
  • Upsold supplemental insurance plans, enhancing client coverage options and satisfaction
  • Manages notes and daily schedule through Salesforce application
  • Seasonal Position

Licensed Healthcare Agent

E- Telequote Insurance
03.2019 - 05.2020
  • Assisted clients in navigating healthcare websites to secure necessary coverage and subsidies
  • Smoothly navigated through CRM while discussing plans and note taking
  • Placed accurate client information in applications in (CRM) application AND Carrier websites
  • Managed multiple Carrier quoting systems while assessing clients' needs to select the best plan
  • Verified client information through CMS website

Education

Diploma -

Memorial High School
San Antonio, TX

Bachelors degree - Business Administration -Management

University of the Incarnate Word
San Antonio, TX
02.2025

Skills

  • Medicare Solutions

  • CRM Software Proficiency

  • Insurance Sales Expertise

  • Customer Relationship Management

  • Upselling Techniques

  • Performance tracking

  • Account servicing

  • Teamwork and collaboration

  • Attention to detail

  • Problem-solving abilities

  • Multitasking Abilities

  • Excellent communication

Awards

Licensed Life and Health Insurance agent through Texas Department of Insurance.

Certification

  • Accident and Health License – [State] Department of Insurance.

Timeline

Customer Account Manager

Entourage Imaging
03.2023 - 01.2025

Senior Benefits Consultant II

GoHealth
05.2022 - 10.2022

Licensed Healthcare Chat Agent

Interactive Resources
08.2021 - 01.2022

Licensed Healthcare Agent

HP One
07.2020 - 02.2021

Licensed Healthcare Agent

E- Telequote Insurance
03.2019 - 05.2020

Bachelors degree - Business Administration -Management

University of the Incarnate Word

Diploma -

Memorial High School

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Kimberly Denise Brown