Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Heather Hentz

Forklift Operator
Laurel,IN
Heather Hentz

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

16
years of professional experience
1
Certification

Work History

CHILD ADULT RESOURCE SERVICES

Custodian
01.2024 - 03.2025

Job overview

  • I worked at the I 70 Greenfield Indiana Rest Areas. Cleaning bathrooms, maintaining grounds, taking care or trash, and helping travelers.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported damages and hazardous conditions to management for further action.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
  • Reported vandalism or other damage to property to supervisor.
  • Assisted in achieving higher satisfaction levels among facility users, responding quickly to cleanliness and maintenance requests.
  • Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.

Employment Gap

08.2021 - 01.2024

Job overview

  • Was filling for my disability and was also incarcerated from June 2023 to Dec 2023.

F - Pioneer Restaurant & Lounge

Cashier/ Cook 2 B Cook
07.2019 - 02.2021

Job overview

  • I worked many hours. Being the cook I had to do prep work, stock, and cook foo
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
  • Streamlined food preparation process, increasing kitchen productivity.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.

Employment Gap

12.2017 - 07.2019

Job overview

  • Was unable to work due to medical reasons!

Gecom Corporation

Machine Operator
01.2017 - 12.2017

Job overview

  • Operated and maintained 3 got rivet machines and checks measurements with calipers and gauges
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Operated and controlled [Type], [Type] and [Type] equipment.

OSL

Forklift Operator
09.2015 - 01.2016

Job overview

  • Operated forklift and tugger to supply production lines with supplies.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Valeo

Forklift Operator/Material Handler
05.2012 - 08.2014

Job overview

  • Was and scrap driver ... I drove around picking up scrap scanning it out of inventory and weighing with my forks
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Ensured timely delivery of products by accurately picking orders from storage areas.

Issues and Answers

Customer Service Representative
03.2009 - 08.2011

Job overview

  • Conducted surveys and inputted data. Conducted data gathering phone calls for agriculture purposes.

Education

Ivy Tech Community College
Richmond, IN

Some College from Accounting & Business Administration
06.2023

Stratford Career Institute
Saint Albans, VT

High school diploma
02.2008

Skills

  • English
  • Microsoft Word
  • Quality Assurance
  • Computer Operation
  • Analysis skills
  • Customer service

Certification

  • Customer Service Representative October 2023 to Present Obtained my certification in customer support while I was incarnated.
  • Forklift Certification February 2022 to Present Award # NFF-1646001281-2368-25106
  • Driver's License August 2022 to October 2025 0300166958

Timeline

Custodian

CHILD ADULT RESOURCE SERVICES
01.2024 - 03.2025

Employment Gap
08.2021 - 01.2024

Cashier/ Cook 2 B Cook

F - Pioneer Restaurant & Lounge
07.2019 - 02.2021

Employment Gap
12.2017 - 07.2019

Machine Operator

Gecom Corporation
01.2017 - 12.2017

Forklift Operator

OSL
09.2015 - 01.2016

Forklift Operator/Material Handler

Valeo
05.2012 - 08.2014

Customer Service Representative

Issues and Answers
03.2009 - 08.2011

Ivy Tech Community College

Some College from Accounting & Business Administration

Stratford Career Institute

High school diploma

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