Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Hermansen

Mountville,PA

Summary

Dynamic and compassionate professional with a strong work ethic, experienced in fostering positive relationships as a Foster Care Social Worker at Cobys Family Services. Proven problem-solver skilled in time management, advocating for clients, and implementing effective strategies that enhance well-being and access to essential resources. Reliable and adaptable, committed to making a meaningful impact.

Overview

26
26
years of professional experience

Work History

Babysitter

Aesthetically Alicia
05.2023 - Current
  • Communicated positively with child and guardians.
  • Prepared tasty, nutritious meals for child.
  • Maintained a clean and organized environment to ensure the well-being of child.
  • Created safe, inviting in-home environment conducive to structured activity and unstructured play.
  • Established a safe and nurturing environment, effectively minimizing accidents and injuries during playtime.
  • Enhanced children''s cognitive development by conducting age-appropriate educational activities and games.
  • Implemented positive discipline techniques to guide child's behavior, fostering a respectful atmosphere within the home.

Direct Marketing Sales Representative

Norwex
06.2020 - Current
  • Optimized CRM system usage to track client interactions efficiently, providing valuable insights for future marketing efforts.
  • Developed a comprehensive understanding of client needs, resulting in tailored product recommendations that increased sales conversion rates.
  • Mentored junior sales representatives in best practices for direct marketing techniques, contributing to their professional development and success within the team.
  • Expanded the company''s market presence by conducting thorough research on industry trends and competitor performance.
  • Implemented time management strategies to juggle multiple responsibilities effectively, ensuring timely follow-up with clients and adherence to project deadlines.
  • Delivered engaging product presentations at trade shows and conferences to generate interest from prospective customers within the industry niche.
  • Improved lead generation process with strategic prospecting techniques, leading to higher quality leads for the sales team.
  • Increased sales revenue by identifying new client prospects and cultivating strong business relationships.
  • Participated in ongoing professional development through industry workshops, conferences, and webinars to stay current on direct marketing best practices and emerging trends.
  • Met customers in homes and businesses to discuss and demonstrate products.

Volunteer

Proclamation Presbyterian Church
01.2020 - 06.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.

Foster Care/Adoptions Social Worker

Cobys Family Services
06.1999 - 03.2002
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Supported clients and families with empathy and compassion during difficult times.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
  • Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.

Education

Family And Community Services

University of Delaware
Newark, DE
06-1997

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic

Timeline

Babysitter

Aesthetically Alicia
05.2023 - Current

Direct Marketing Sales Representative

Norwex
06.2020 - Current

Volunteer

Proclamation Presbyterian Church
01.2020 - 06.2024

Foster Care/Adoptions Social Worker

Cobys Family Services
06.1999 - 03.2002

Family And Community Services

University of Delaware

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Heather Hermansen