Heather Hester
Lakeland
Summary
Professional with comprehensive experience in claims processing and evaluation. Demonstrates strong analytical skills, thorough knowledge of self insured "gray" area, and consistent track record of identifying and resolving complex claims. Valued team player with strong focus on collaboration and results, adaptable to evolving work environments. Known for reliability, problem-solving abilities, and effective communication.
Overview
11
11
years of professional experience
Work History
Claims Examiner
Publix Super Markets Inc
06.2022 - Current
- Negotiated fair settlements with claimants, maintaining professional relationships while protecting company interests.
- Mentored junior examiners, providing guidance in best practices for liability claims investigation and resolution.
- Investigated claims thoroughly, collecting relevant evidence and interviewing involved parties.
- Maintained detailed records of all communications related to each claim file for easy reference when needed.
- Handle elevated Bodily injury, QRE, CQA, 3rd party, Fleet, Non Fleet Auto, Property Damage, Subrogation's, Discrimination, Crime and Casualty
Liability Claims Adjuster
Publix Super Markets Inc
01.2019 - 06.2022
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference.
- Trained new adjusters on company policies and procedures.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Negotiated fair settlements with claimants, considering both their needs and the financial interests of the company.
Senior Video Recovery Technician
Publix Super Markets Inc
11.2013 - 01.2019
- Collaborated with various groups to troubleshoot and resolve video issues.
- Kept detailed notes and documentation on incidents.
- Developed and implemented guidelines and procedures.
- Maintained daily contact with project managers and IT personnel to evolve the video recovery process.
- Collaborated with team members to develop innovative solutions for complex recovery challenges.
- Assisted in training new technicians, sharing best practices and fostering a positive team environment.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL05-2010
Skills
- Decision-making
- Excellent communication
- Customer service and support
- Critical thinking
- Relationship building
- Active listening
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Claims Examiner
Publix Super Markets Inc
06.2022 - Current
Liability Claims Adjuster
Publix Super Markets Inc
01.2019 - 06.2022
Senior Video Recovery Technician
Publix Super Markets Inc
11.2013 - 01.2019
High School Diploma -
Kathleen Senior High School
Similar Profiles
Timothy BaczurikTimothy Baczurik
Grocery Manager at Publix Super Markets IncGrocery Manager at Publix Super Markets Inc
Davis BeasleyDavis Beasley
Grocery Team Leader at Publix Super Markets IncGrocery Team Leader at Publix Super Markets Inc
Taran RathorTaran Rathor
Customer Service Supervisor at Publix Super Markets, Inc.Customer Service Supervisor at Publix Super Markets, Inc.