Shirelle Outley

• Manage a complex portfolio of surety bond claims with primary responsibility for payment bond claims, overseeing investigations, evaluating claim validity, interpreting bond obligations, and facilitating timely claim resolution while minimizing financial and legal risk.
• Handle a diverse range of surety claims, including Payment and Performance Bonds, ensuring compliance with bond language, applicable laws, and company claims handling standards.
• Analyze contractual agreements, payment records, lien waivers, supporting documentation, and applicable statutes to determine coverage, liability, and the merits of payment bond claims, collaborating closely with legal counsel, principals, obligees, and claimants throughout the claims process.
• Monitor changes in surety law, case precedent, and industry regulations, incorporating legal developments into claims handling practices to ensure regulatory compliance and effective management of complex payment bond exposures.
• Participate in executive claims roundtables, presenting analyses of claims, litigation strategy, reserve recommendations, account performance, and emerging legal issues to support informed business decisions.

• Managed portfolio of surety bond claims, reviewing and processing various bond types to ensure compliance and accuracy.

• Monitored surety industry legislation, incorporating legal updates into claims management practices to uphold compliance and industry standards.

• Contributed insights on claims procedures and account conditions during roundtable discussions with executive leadership, influencing decision-making.

Processed legal documents to ensure compliance with regulations and meet deadlines.

• Evaluated new bond claims and delegated to appropriate claims handlers for review and response; drafted accurate and timely responses to claims filed in accordance with state statutes & provisions

Managed portfolio of commercial bond claims, ensuring timely evaluation and response.

• • Filed documents in online database to provide attorneys and claims handlers with accessible information during claims/litigation processes.

2016 – 2017

• Reviewed and processed documentation for over 100 cases daily, ensuring compliance with formatting standards and completeness for court acceptance; coordinated timely submission of completed documents to relevant courts and agencies.
• Managed high‑volume inbound calls, delivering accurate information on pending cases, administrative court rules, and appellate procedures to enhance client understanding and support case resolution.

• Coordinated meetings and conferences, notifying participants and managing logistics; arranged travel by booking transportation and securing hotel accommodations to support staff mobility.
• Coordinated communication between clients and legal staff, enhancing client relations and service efficiency.
• Managed case files and documentation, ensuring compliance with legal standards and firm protocols.
• Assisted attorneys in trial preparation by organizing exhibits and drafting necessary legal documents.
• Refined written materials for accuracy in grammar, spelling, punctuation, formatting, and overall content quality, enhancing clarity and professionalism.