Heather Hicks
Cranks,KY
Summary
Personable Medical Assistant bringing 7 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
4
4
years of professional experience
Work History
Lead Phlebotomist
Mako Medical Laboratories
05.2022 - 04.2024
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Enhanced patient experience by providing efficient and accurate blood collection services.
Phlebotomist
PremierTox Laboratory
02.2021 - 01.2022
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Coordinated in-office and off-site testing for high volume of daily patient samples.
- Transported specimens following established protocol for temperature and light.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Processed billing information and collected payments.
- Disposed of used needles in sharps containers to avoid accidental needlesticks.
- Sanitized work area after every patient to prevent contamination and spread of disease.
Certified Medical Assistant
Hoskins Medical Center
09.2020 - 02.2021
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Recorded vital signs and medical history for [Number] patients each shift.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Transported specimens following established protocol for temperature and light.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Education
Certified Medical Assistant -
Choice MD
London, KY11.2017
Skills
- Biohazard waste disposal
- Sanitation and sterilization
- Manual and finger dexterity
- Medical records maintenance
- Donor screening
- Sharps disposal
- Quality control
- HIPAA
- Teambuilding
- Communication
- Understands medical procedures
- Wound care and irrigation
- Venipuncture and phlebotomy
Timeline
Lead Phlebotomist
Mako Medical Laboratories
05.2022 - 04.2024
Phlebotomist
PremierTox Laboratory
02.2021 - 01.2022
Certified Medical Assistant
Hoskins Medical Center
09.2020 - 02.2021
Certified Medical Assistant -
Choice MD
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