Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Hicks

Plant City,FL

Summary

Proven Logistics Specialist at Trulieve, adept in transportation planning and superior customer service, enhanced operational efficiency by maintaining optimal inventory levels and forging strong carrier relationships. Skilled in CCTV surveillance and problem resolution, consistently achieving over 100% end-user satisfaction through meticulous attention to detail and proactive emergency response. Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Logistics Specialist

Trulive
01.2021 - 11.2023
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Verified transactions, product orders, and shipping dates and entered information into databases and reports.
  • Developed strong relationships with carriers to secure competitive rates and improve delivery times.

Pest Control Technician

Haskell Pest Control
01.2018 - 08.2023
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

Security Officer

Hard Rock Casino
10.2019 - 07.2021
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Security Officer

Amerisafety
01.2016 - 03.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Education

Associate of Science - Ems

HCC
Plant City, FL
10.2024

Skills

  • Safety practices
  • Resolving Problems
  • Transportation Planning
  • Report Writing
  • Incident Reporting
  • Security Guard License
  • CCTV Surveillance
  • Detail Oriented
  • Superior customer service
  • Emergency Response
  • Threat Assessment
  • Investigative abilities

Certification

  • Transportation Worker Identification Credential (TWIC) – Transportation Security Administration.
  • Cisco Certified Network Associate (CCNA)
  • First Aid Certification
  • Basic Life Support Certification (BLS)

Timeline

Logistics Specialist

Trulive
01.2021 - 11.2023

Security Officer

Hard Rock Casino
10.2019 - 07.2021

Pest Control Technician

Haskell Pest Control
01.2018 - 08.2023

Security Officer

Amerisafety
01.2016 - 03.2018

Associate of Science - Ems

HCC

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