Heather Hinegardner
Anaheim Hills,Ca.
Summary
Seeking a professional position in being an Activity Director, offering on-going training and advancement opportunities
Overview
29
29
years of professional experience
Work History
Telehealth Veterinary Nurse
Small Door Veterinary
, NY
10.2020 - 06.2022
- Remote)
- Gave medical advice to pet parents
- Responded to client questions in a timely manner
- Assisted in event of emergency
- Triaged calls to proper level of care
- Helped decide if a vet appointment was needed
- Answered everyday pet health questions
- Followed up on how pet was doing
Pet Care Specialist
Canidae Pet Food
01.2011 - 06.2020
- Remote)
- Maintained and expanded relationships with customers
- Answered all pet food questions such as nutritional and medical inquiries
- Used my Veterinary Technician experience to solve problems
- Gave excellent customer service to any upset customer that had any complaints or problems
- Gave Customer Service via email and phone
- Ensured customer satisfaction and problem resolution
- Gave solutions to Pet Parents
- Experience with Zendesk, multiple CRM systems and Astute
Activities Director
Mountain View Memory Care Manor
Claremont, CA
06.2003 - 01.2011
- Engaged residents through events, small groups and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Scheduled movies, entertainment and other special events.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Created and delivered recreational programs for small and large groups of residents.
- Developed monthly life enrichment calendar and published electronically and in print.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
Manager/Bartender
McAlan’s Pub and Grill
Alta Loma, Ca
05.2003 - 09.2007
- Served as manager to sales team
- Manager experience in hiring, discipline, performance and overall daily operation supervision
- Gained much experience in customer service
- Managed money and inventory/increased profit margin
Veterinary Technician
West Foothill Animal Hospital
07.1997 - 05.2003
- I have 15 years plus of Veterinary Hospital experience and customer service, Considerable knowledge of treatment prevention and control of the common diseases of animals
- Excellent ability to answer phones, maintain records and give outstanding customer service
- In-depth ability to handle and restrain animals including livestock, companion animals and exotic species
Education
Bachelor of Science - Veterinary Medicine
California Polytechnic University
Master of Science - Gerontology
University of La Verne
Skills
- PC> MS Word, Excel, PowerPoint, MS Works, Photoshop
- Macintosh> OSX
- Windows>Vista, XP, 7 and 8
- Activity Modification
- Monthly Event Calendars
- Event Planning
- Activity Organization
- Enrichment Activities
- Advertising Activities
- Resident Engagement
Timeline
Telehealth Veterinary Nurse
Small Door Veterinary
10.2020 - 06.2022
Pet Care Specialist
Canidae Pet Food
01.2011 - 06.2020
Activities Director
Mountain View Memory Care Manor
06.2003 - 01.2011
Manager/Bartender
McAlan’s Pub and Grill
05.2003 - 09.2007
Veterinary Technician
West Foothill Animal Hospital
07.1997 - 05.2003
Bachelor of Science - Veterinary Medicine
California Polytechnic University
Master of Science - Gerontology
University of La Verne
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