Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Hoffmann

Sheboygan,WI

Summary

Hardworking individual who is adaptable and resilient. Positive attitude, team oriented and results driven. Very personable. Proficient at diverse conversations with guests, works well under pressure and always meets deadlines. Looks for new ways to exceed/surpass goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Group Sales Coordinator

Kohler Co
Kohler, WI
03.2023 - Current
  • Supports the Director of National Accounts in executing events at Resort Kohler.
  • Helped Director of National Accounts reach a record year of 3.3 million dollars, and is on track to have another record year.
  • Generates proposals and completes all client contracts.
  • Responds to clients' emails in a timely manner.
  • Create, develop, and produce clean and accurate reports for the purpose of managing and measuring the performance of the sales team.
  • Provide consistent and timely delivery of services to clients.
  • Acts as a liaison between sales and conference services to ensure clients' needs are clearly transitioned from sales to conference services.
  • Review and red-line contract addendums for approval by the sales manager, and final approval by the Director of Sales.
  • Conduct site visits for qualified clients.
  • Organize assigned internal events, complete with timeline for completion, while maintaining approved budget.
  • Oversee Kohler group bookings from start to finish.

Customer Service Representative

Kohler
Kohler, Wisconsin
06.2021 - 03.2023
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times while also managing call metrics
  • Answered constant flow of customer calls with minimal wait times
  • Offered pre-sale advice, product installation, and warranty assistance to end consumers and retailers, paying attention to special needs or wants
  • Fully cross trained on all Kitchen and Bath products
  • Promoted in May 2022
  • Email Team Member
  • Website Chat Team Member.

Patient Service Representative

PREVEA HEALTH, Epic
11.2019 - 06.2021
  • Check in/out patients
  • Uploads insurance
  • Collect copayments, balances
  • Build, update providers templates
  • Schedule referrals
  • Answer calls and record details
  • Distributes balances to past bills
  • Floats between varies departments
  • Experienced in Epic, Flexsys, and Systoc systems.

MOR III - FLOAT/COORDINATOR/BAYCARE

06.2017 - 10.2019
  • Checks in and out patients in multiple departments
  • Charge posted for an internal medicine office and others
  • Scheduled testing for patients
  • Obtains records and scans documents into patient's charts
  • Loads and checks eligibility for insurance
  • Block or hold providers schedules
  • Update or change providers schedules
  • Help with billing error's for patients
  • Chesapeake cash balancing access for daily batches
  • Experience with GE, Cerner, and Sorian systems
  • Answers phones and takes messages
  • Manage two front staff and three back staff.

THE HEART INS - MOR II

01.2017 - 06.2017
  • Check in/out patients
  • Collected past bills and copayments
  • Scheduled testing
  • Scanned and loaded information into patient's chart
  • Assisted with collecting patient records from other facilities
  • Assisted in getting referrals for patient appointments
  • Loaded and checked eligibility of insurance.

Education

Cedar Grove-Belgium High School

Skills

  • Courteous with Strong Service Mindset
  • Call Documentation
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Efficient Microsoft Word, Excel and PowerPoint
  • Hardworking
  • Innovated thinking

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified
  • Certified Yoga instructor

Timeline

Group Sales Coordinator

Kohler Co
03.2023 - Current

Customer Service Representative

Kohler
06.2021 - 03.2023

Patient Service Representative

PREVEA HEALTH, Epic
11.2019 - 06.2021

MOR III - FLOAT/COORDINATOR/BAYCARE

06.2017 - 10.2019

THE HEART INS - MOR II

01.2017 - 06.2017

Cedar Grove-Belgium High School

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Heather Hoffmann