Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Heather Holifield

Florence,MS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Manager

Southern Family Dental
01.2022 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Assisted with hiring process and training of new employees.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Dental Assistant

Southern Family Dental
04.2019 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.

Education

Associate of Applied Science - Dental Assisting

Hinds Community College
Pearl, MS
12.2016

High School Diploma -

Terry High School
Terry, MS
05.2013

Skills

  • Staffing Level Maintenance
  • Operational Efficiency
  • Budget Controls
  • Staff Management
  • Staff Training
  • Health Information Policy and Procedure Development
  • Develop Policies
  • Regulatory Compliance
  • Coaching and Mentoring
  • Oversee Administrative Functions
  • Employee Motivation
  • Customer Relations

Certification

  • Certified Dental Assistant, Southern Family Dental - April 2019-December 2021
  • CPR Certified - current
  • Radiology License - current

References

Amy Wilson - Business Manager at Mississippi Foot Center

(251) -366-8573


Beau Murphey, DMD

(601) -966-6602


Paige Barton - friend/former co worker

(601) -832-3071

Timeline

Business Manager

Southern Family Dental
01.2022 - Current

Dental Assistant

Southern Family Dental
04.2019 - Current

Associate of Applied Science - Dental Assisting

Hinds Community College

High School Diploma -

Terry High School

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Heather Holifield