Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Hollopeter

Belle Plaine,IA

Summary

Diligent candidate with superior work ethic, friendly demeanor 20 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.

Overview

20
20
years of professional experience

Work History

Store Administrator

Titan Machinery
Blairstown, IA
06.2023 - Current
  • Organized weekly staff meetings to discuss customer service issues and improvements.
  • Processed financial transactions such as deposits, refunds, and payments.
  • Created reports summarizing daily, monthly, quarterly, and annual sales performance.
  • Managed cash register operations by training new employees on proper use of registers.
  • Performed daily store opening and closing duties such as setting up displays and counting cash drawer contents.
  • Generated detailed end-of-day reports for management review regarding store activities.
  • Updated and maintained store signage and displays.

Shipping and Receiving Associate

Remington Seeds
Belle Plaine, IA
08.2021 - 04.2023
  • Obtained required documentation to process shipments and support movement.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Maintained inventory of shipping materials and supplies.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Prepared work orders, bills of lading or shipping orders to route materials.

Logistics Coordinator

Frontier Natural Products
Belle Plaine, IA
05.2020 - 08.2021
  • Managed paperwork and necessary information required for client shipments.
  • Prioritized work based on business demands and freight delivery times.
  • Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.
  • Reviewed logistics performance with customers against targets, benchmarks and service agreements.

Freight Broker & Customer Service

Westside Transportation
Cedar Rapids, IA
05.2019 - 05.2020
  • Acted as liaison between freight companies and shippers.
  • Double checked shipments and according to client orders.
  • Quoted potential customers on price of freight brokerage.
  • Negotiated rates based on current market trends.
  • Entered shipment details into database.

Dispatch Manager

Manatts Inc
Brooklyn, IA
08.2016 - 12.2018
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Prepared daily work and run schedules.
  • Addressed questions, problems or requests for service or equipment.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.

Customer Service Representative

Forterra Pipe & Precast
Marshalltown, IA
08.2004 - 08.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

High School Diploma -

Belle Plaine High School
Belle Plaine, IA
05.1994

Communications

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Materials transport
  • Training and development
  • Safety and compliance
  • Shipping coordination
  • Carrier relations
  • Route planning
  • Package preparation
  • Quality Assurance
  • PPE use
  • Multitasking
  • People skills
  • Data management
  • Relationship building
  • Basic math
  • Problem resolution
  • Flexible schedule
  • Active listening
  • Team building

Timeline

Store Administrator

Titan Machinery
06.2023 - Current

Shipping and Receiving Associate

Remington Seeds
08.2021 - 04.2023

Logistics Coordinator

Frontier Natural Products
05.2020 - 08.2021

Freight Broker & Customer Service

Westside Transportation
05.2019 - 05.2020

Dispatch Manager

Manatts Inc
08.2016 - 12.2018

Customer Service Representative

Forterra Pipe & Precast
08.2004 - 08.2016

High School Diploma -

Belle Plaine High School

Communications

Kirkwood Community College

Similar Profiles

CREATE PROFILE
Heather Hollopeter