Summary
Overview
Work History
Skills
Timeline
Generic

Heather Hopkins

New Ipswich

Summary

High-performing professional with extensive experience in enhancing business operations and profitability. Proven project manager adept at navigating fast-paced environments. Committed to maintaining operational accuracy and achieving measurable results.

Overview

20
20
years of professional experience

Work History

Operations Manager

Innovairre
Milford
09.2020 - Current
  • Manage all departments and leads across multiple shifts while complying with established budgetary requirements.
  • Oversee creation of annual and quarterly budgets
  • Establish policies, standards, and procedures driving operational excellence and cost efficiency, fostering a productive and positive work environment while ensuring customer satisfaction.
  • Collaborated with vendor software development teams and machine technicians to resolve equipment and software issues.
    Conducted tests and coordinated with vendors to implement new software, enhancing production efficiency by 30%.
  • Engage in the creation and refinement of applications and software.
  • Develop tailored estimates and presentations for potential clients according to unique business requirements, address related questions to finalize deals.
  • Formulate ROIs for new equipment/software to elevate technology within business.
  • Successfully executed ROI for the purchase of new equipment and new software.
  • Analyzed client invoicing and piece variances monthly, identifying critical production and software issues.
    Collaborated with internal teams to enhance invoicing processes, resolving software problems.
    Achieved a 70% reduction in monthly piece variances through process improvements.
    Increased low margin clients by 12% via optimized invoicing practices.

Project Manager

MaineLine Graphics, LLC
Antrim
04.2019 - 09.2020
  • Facilitated project across each stage of design process by engaging with internal sales and design teams to establish understanding of client timeline and internal scheduling
  • Collaborated with client to clarify updates regarding sign package, execute contract, and obtain approval of sign package aligned with projected timeline and monthly sales goals.
  • Validated sign package designs to comply with ADA, ICC, NFPA, and DOT code requirements for signs and life safety.
  • Managed alignment with internal production and installation teams for scheduling of final steps in project completion.

Mail Opening Manager

Innovairre
Milford
11.2017 - 04.2019
  • Provided Business Unit Director with insights on SLA Management, Mail Opening Team Daily Metrics, Backlog, Timecards, and overtime management.
  • Streamlined operations of Mail Opening team for more effective processing via Standard Work auditing, updating, training, and error management.
  • Achieved consistent productivity within Mail Opening group while staying within budget by delivering feedback to Client Services team on mail response optimizations, scanline testing, and software development solutions.

Customer Service Supervisor

WS Packaging Group
Wilton
08.2005 - 11.2017
  • Advanced to Customer Service Supervisor by acquiring expertise in Customer Service, Order Entry, and Estimating departments.
  • Communicated On Time Delivery, Customer Service Daily Metrics, Backlog, Phone Tracking of Customer Service team, Timecards, and overtime management to Customer Service Management and inner-company department management team.
  • Conducted Root Cause Analysis and implemented solutions for customer service-related nonconformities reported by customers.
  • Fostered high-quality customer service within team while cultivating morale through training and collaborative activities
  • Executed Continuous Improvement initiatives through Lean Manufacturing and 6S standards comprising Standard Work auditing, updating, training, upkeep, and involvement in Kaizens.
  • Cultivated in-depth understanding of printing processes along with necessary substrates, inks, varnishes, tooling, and press capabilities to optimize customer support and promote internal problem resolution.

Skills

  • Customer service
  • Team leadership
  • Process improvement strategies
  • Estimating and budgeting
  • Microsoft Office proficiency
  • Coaching and mentoring
  • Operational efficiency
  • Problem solving
  • Process improvement
  • Capacity planning

Timeline

Operations Manager

Innovairre
09.2020 - Current

Project Manager

MaineLine Graphics, LLC
04.2019 - 09.2020

Mail Opening Manager

Innovairre
11.2017 - 04.2019

Customer Service Supervisor

WS Packaging Group
08.2005 - 11.2017

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Heather Hopkins