Heather Hopkins
Zephyrhills,FL
Summary
Detail-oriented professional with extensive experience in vehicle inspection and safety compliance. Demonstrated ability to ensure timely deliveries while maintaining high standards of customer service. Adaptable to changing conditions, consistently meeting operational demands and enhancing efficiency.
Overview
26
26
years of professional experience
Work History
Driver
Castle Mountain Hotshot Services LLC
Colorado Springs, Colorado
06.2025 - 11.2026
- Conducted routine vehicle inspections to ensure safety and compliance.
- Maintained detailed logs of driving hours and vehicle maintenance, ensuring compliance and operational readiness.
- Facilitated efficient loading and unloading of materials at job sites, enhancing workflow.
- Followed all safety protocols during transportation and site operations.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Delivered exceptional customer service by promptly addressing inquiries and resolving complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Dispatcher/Driver
Castle Mountain Hotshot Service LLC
Zephyrhills, FL
11.2025 - 03.2026
- Coordinated drivers for timely deliveries and pickups, enhancing customer satisfaction.
- Assigned drivers to appropriate routes based on customer needs.
- Reviewed routes and traffic conditions to adjust plans, ensuring compliance with daily service needs.
- Monitored vehicle locations using GPS tracking systems.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided customers with service status updates, improving communication and trust.
- Assisted in resolving customer inquiries and concerns promptly.
Merchandiser
Keurig Dr Pepper, Inc.
Tampa, Florida
04.2023 - 04.2025
- Managed product displays to enhance brand visibility and appeal.
- Conducted inventory audits to ensure accurate stock levels and product placement.
- Trained new staff on merchandising standards and product knowledge.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Built product displays and placed appropriate signage for merchandise.
- Organized displays according to company standards and specifications.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Deli Manager
Northeast Military Sales Inc.
Bangor, Maine
08.2000 - 04.2021
- Managed daily deli operations and ensured compliance with food safety standards.
- Coordinated staff schedules to meet peak customer demand efficiently.
- Trained new employees on deli procedures and customer service practices.
- Oversaw inventory management and timely stock replenishment of products.
- Monitored equipment maintenance and addressed repair needs promptly.
- Implemented promotional displays to enhance product visibility and sales.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Resolved customer complaints in a professional manner.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Reviewed invoices from vendors for accuracy prior to payment processing.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Bangor, ME12-2020
Skills
- Commercial driving
- Vehicle inspection
- Safety compliance
- Load securing
- Safe driving techniques
- Vehicle maintenance
- Vehicle upkeep
- GPS navigation
- Route planning
- GPS and route planning
- Transportation
- Daily logging
- Loading and unloading
- Time management
- Attention to detail
- Punctual and reliable
- Adaptability to change
- Customer service
- Communication skills
- Active listener
- Written communication
- Decision-making
- Relationship building
- Friendly and outgoing
- Patience and tact
- Physical stamina
- Retail
- Product inventory counts
- Merchandise planning
- Vendor relations
- Maintaining stock levels
- Stock rotation
- Stock replenishment
Timeline
Dispatcher/Driver
Castle Mountain Hotshot Service LLC
11.2025 - 03.2026
Driver
Castle Mountain Hotshot Services LLC
06.2025 - 11.2026
Merchandiser
Keurig Dr Pepper, Inc.
04.2023 - 04.2025
Deli Manager
Northeast Military Sales Inc.
08.2000 - 04.2021
Cosmetology License - Cosmetology
Empire Beauty School