Heather Horst

Facilitated communication between operations personnel and vendors to enhance service delivery for OnTrac.

Conducted regular assessments to monitor and enforce compliance with established company policies and contractual standards.

Ensured compliance with DOT, FMCSA, and relevant transportation regulations.

Monitored and verified validity of contractor insurance certificates, business licenses, permits, and operating authority.

Assessed compliance deficiencies and partnered with contractors to implement effective solutions for outstanding issues.

Ensured accuracy of compliance records within internal systems and databases.

Assisted operational teams in navigating compliance challenges by responding to questions and supplying informed guidance.

Compiled comprehensive reports detailing compliance status, audit findings, and performance metrics.

Analyzed regional service providers and branch operations through audits to confirm alignment with compliance requirements and operational metrics.

Facilitated resolution of settlement-related issues for regional service providers.

Spearheaded onboarding of quality independent contractors, enabling office to manage record peak volume.

Fostered positive interactions with personnel, including contractors and upper management, to enhance overall communication effectiveness.

Oversaw maintenance and accuracy of contractor information, implementing updates to ensure compliance.

Oversaw daily branch operations while fulfilling responsibilities as fleet manager.

Developed and maintained strong customer relations through consistent, timely, and courteous interactions.

Maintained exceptional proficiency in all company-utilized software and tools.

Managed coordination of over 200 contractors to ensure project alignment and efficiency.

Addressed and resolved implementation and operational challenges with contractors and staff.

Oversaw and guided a team of 6 members and 100+ drivers, cultivating improvements through actionable feedback.

Managed performance evaluations for team members and drivers, fostering a culture of continuous improvement.

Oversaw project quality through proactive, hands-on management techniques.

Delivered exceptional client service to foster long-term relationships and enhance future business opportunities.

Facilitated shipment redirection in transit to accommodate customer requests.

Facilitated communication regarding emergency delays caused by adverse weather and changes in carrier schedules to ensure operational continuity.

Recorded all modifications in computer tracking system to ensure accurate data management.

Monitored dispatch boards and prioritized incoming calls efficiently.

Developed daily delivery and work schedules to optimize operational coverage.

Monitored personnel deployment in the field and documented all completed deliveries and delays.

Facilitated shipment redirection in transit to accommodate customer requests.

Developed strong customer connections by consistently providing attentive and respectful service.