Heather Hotz
Oshkosh,WI
Summary
Resourceful Field Support Assistant known for high productivity and efficient task completion. Specialized in technical troubleshooting, customer service, and inventory management. Excel in communication, problem-solving, and adaptability, ensuring seamless field operations and client satisfaction. Prioritize clear, concise interactions to support team objectives and client needs effectively.
Overview
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Field Support
Senior Helpers
Appleton, Wisconsin
01.2026 - Current
- Logged all activities related to field support operations to maintain operational integrity.
- Documented processes for field support activities to ensure clarity and consistency.
- Assisted clients and senior staff by guiding them through form completion and responding to service inquiries.
Sleever
Horseshoe Beverage company
Neenah, Wisconsin
11.2024 - 01.2026
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional teams on various projects.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
C.N.A
Theda Care
Neenah, Wisconsin
10.2018 - 10.2021
- Supported ThedaCare patients with bathing, grooming, and daily living activities.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Recorded vital signs and reported changes to nursing staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Documented patient care details in ThedaCare electronic records.
- Assisted nurses with bedside procedures and patient repositioning.
- Responded to patient requests with calm, respectful communication.
- Followed ThedaCare infection control and safety protocols during care tasks.
- Prepared rooms and supplies for patient admissions and discharges.
- Transported patients between units and treatment areas.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
Certified Nurses Aide - C.N.A.
Fox Valley Technical College
Appleton, WI 09.2018 - 04.2019
General Educational Development
Phoenix, AZSkills
- Field support
- Patient documentation
- Vital signs review
- Infection control
- Safety compliance
- Patient transport
- Equipment operation
- Form processing
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Cross-functional collaboration
- Time management
- Compassionate patient support
- Memory care support
- Support emotional needs
Certification
- Medication Administration 04/2016
- Standard Precautions 04/2016
- First Aide and Choking 04/2016
- Fire Safety 04/2016
Timeline
Field Support
Senior Helpers
01.2026 - Current
Sleever
Horseshoe Beverage company
11.2024 - 01.2026
C.N.A
Theda Care
10.2018 - 10.2021
Certified Nurses Aide - C.N.A.
Fox Valley Technical College
09.2018 - 04.2019
General Educational Development