HEATHER HOUSEHOLDER
NOBLE
Summary
Detail-oriented clerical and data entry professional with over 8 years of experience, demonstrating exceptional typing skills at 60-70 WPM and proficient 10-Key usage. Expertise in regulatory compliance, time management, and conflict resolution has consistently improved team performance and operational efficiency. Strong background in optimizing office workflows and managing diverse administrative tasks supports higher management through effective scheduling and coordination. Committed to fostering team collaboration and adaptability to evolving organizational needs, ensuring seamless operations and the achievement of strategic goals.
Overview
13
13
years of professional experience
Work History
Administrator
Morton Buildings, Inc
Goldsby, OK
11.2024 - Current
- Managed daily office operations to ensure efficient workflow and communication across departments.
- Coordinated administrative support for project teams, facilitating timely completion of deliverables.
- Implemented process improvements that enhanced document management efficiency and reduced errors.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Oversaw onboarding procedures for new employees, facilitating seamless integration into the team.
- Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
Customer Service Representative
NTT Data Solutions
08.2020 - 04.2021
- Spearheaded customer care initiatives for high-profile clients, enhancing service quality. Led Moral Committee as secretary, driving ethical practices across teams.
- Resolved complex customer inquiries efficiently, maintaining high satisfaction rates. Implemented process improvements, reducing average call handling time.
- Mentored new hires in customer service best practices, accelerating their onboarding process. Contributed to a positive work environment, boosting team morale.
- Meticulously documented customer interactions, identifying trends to enhance service protocols. Ensured accurate information dissemination through newsletters.
Advanced Certified Medication Aide
Spanish Cove Retirement Center
08.2017 - 08.2020
- Managed medication administration for long-term and skilled residents, ensuring timely orders and accurate dosages. Collaborated with doctors to optimize patient care.
- Streamlined medication ordering process, reducing delays and improving overall efficiency. Implemented new tracking system for better inventory management.
- Provided compassionate care to residents, addressing concerns and educating them about their medications. Fostered a trusting environment for optimal treatment.
Co-Lead Advanced Certified Medication Aide
St. Ann's Home
10.2013 - 08.2017
- Managed medication administration for diverse resident population, ensuring accurate documentation and adherence to regulatory standards for disposal and donation processes.
- Streamlined medication management protocols, reducing errors and improving efficiency in long-term and skilled care units.
- Coordinated with healthcare team to optimize medication schedules, enhancing resident well-being and treatment efficacy.
Education
Full Time Nursing Student -
Oklahoma State University-Oklahoma City
Oklahoma City01-2023
General Education - undefined
Yukon High School
01-2004
Skills
- Detail Oriented
- Efficient 10-Key
- 60-70 WPM
- Time Management
- Conflict Resolution
- Mentoring
- Inventory Management
- Customer Advocacy
- Data Entry
- Regulatory Compliance
- Documentation
Timeline
Administrator
Morton Buildings, Inc
11.2024 - Current
Customer Service Representative
NTT Data Solutions
08.2020 - 04.2021
Advanced Certified Medication Aide
Spanish Cove Retirement Center
08.2017 - 08.2020
Co-Lead Advanced Certified Medication Aide
St. Ann's Home
10.2013 - 08.2017
General Education - undefined
Yukon High School
Full Time Nursing Student -
Oklahoma State University-Oklahoma City