Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Heather Hutchins

CNA
Kingsford Heights,IN

Summary

Indiana Certified Nurse's Aide bringing 8 years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

1
1
Language
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience

Work History

CNA

Strategic Healthcare Staffing Inc.
Merrillville, IN
01.2020 - Current
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Obtained client medical history, including medication information, symptoms and allergies.

Office Secretary

IMGOG
Portage, IN
08.2019 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Submitted SuperBill to biller at end of day
  • Used the Kareo and Practice Fusion programs
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Reviewed and maintained charts for completeness and compliance with EMR guidelines.
  • Verified insurance benefits or eligibility and documented in system.
  • Communicated with outside facilities for scheduling tests or surgeries.
  • Scanned prescriptions and reports into database.
  • Completed and filed financial documentation for accounting purposes.
  • Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Cashier

Speedmart
Valparaiso, IN
05.2010 - 12.2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.

CNA

Aperion Care
Valparaiso, IN
06.2014 - 06.2017
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for average of 22 patients per shift in dementia facility, delivering high-quality, efficient support to meet all needs.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Education

High School Diploma -

Portage High School
Portage, IN
08.2005 - 05.2010

Skills

    Supporting personal needs

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Software

Kareo

Practice Fusion

Certification

Certified Nurse Assistant (CNA)

Timeline

CNA

Strategic Healthcare Staffing Inc.
01.2020 - Current

Office Secretary

IMGOG
08.2019 - 01.2020

Certified Nurse Assistant (CNA)

09-2014

CNA

Aperion Care
06.2014 - 06.2017

Cashier

Speedmart
05.2010 - 12.2019

High School Diploma -

Portage High School
08.2005 - 05.2010

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