Heather Hyatt
Sacramento,CA
Summary
Proven in enhancing customer loyalty through empathetic service at North American Home Services, I excel in problem-solving and customer relationship management. Leveraged automation to cut processing times at the IRS, showcasing my ability to improve efficiency. My calm demeanor and expertise in customer support ensure high satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Call Center Representative
One Community Health
07.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with patient's by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Customer Service Representative
North American Home Services
02.2023 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Clerk Processor
Internal Revenue Service, IRS
06.2022 - 12.2022
- Collaborated with team members on special projects, achieving desired outcomes in a timely manner.
- Reduced processing time by implementing automation tools for repetitive tasks.
- Provided exceptional customer service through clear communication and prompt resolution of issues.
Education
Associate of Arts - Human Services
American River College
Sacramento, CA05-2018
Skills
- Problem-solving skills
- Customer support and services
- Customer relationship management
- Calm disposition
- Appointment scheduling
- Resolving issues
Timeline
Call Center Representative
One Community Health
07.2023 - Current
Customer Service Representative
North American Home Services
02.2023 - 06.2023
Clerk Processor
Internal Revenue Service, IRS
06.2022 - 12.2022
Associate of Arts - Human Services
American River College
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