HEATHER INFANTAS
Summary
Dedicated and versatile professional with a solid background in server, bartender, and management roles. Known for providing top-tier customer service and maintaining a positive, efficient atmosphere. Skilled in crafting a diverse array of cocktails, upholding bar cleanliness, and ensuring seamless operations. Possesses a strong understanding of drink recipes, food pairings, and industry trends. With a proven ability to excel in fast-paced environments, I am eager to bring my expertise to a bartending and/or serving position to contribute to creating memorable experiences for patrons.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server/Bartender
Hook Line & Schooner
Smyrna, GA
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bartender
Superica
Buckhead, GA
10.2022 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Fine Dining Server
Canoe Restaurant
Atlanta, GA
04.2022 - 10.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
Server/Bartender
Longhorn Steakhouse
Acworth, GA
06.2018 - 04.2022
- Greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Served food and beverages promptly with focused attention to customer needs.
Service and Bar Manager
O'Charley's Restaurant & Bar
03.2016 - 06.2018
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Responsible for interviewing, onboarding, and training new hires weekly
- Delivered in-depth training to workers in food preparation, POS knowledge, and customer-facing roles to promote strong team performance.
- Attend weekly LRM conference calls pertaining local marketing within the community
- Complete weekly and monthly paperwork for sales, P&L, and inventory control
- Maintained detailed inventory of bar supplies and stocked work areas.
General Manager
Pizza Hut
Villa Rica, GA
04.2010 - 03.2016
- Facilitate the work schedule within the corporate guidelines concerning payroll and labor for a staff of 20 to 30 employees
- Controlled cost by managing inventory and portion control, minimized waste, and increased revenue
- Opened and closed daily tills, settle credit card transactions, count daily inventory, and made the daily morning deposits to ensure an even DSR Certifications and Honors
- Delivered exceptional guest experiences through hands-on leadership of associates and managers.
- Directed training programs and development paths for managers and supervisors.
Lead Bartender
Famous Restaurant And Lounge
Newark, NJ
06.2006 - 08.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN05.2027
Skills
- Customer Service
- Food and Beverage Management
- Responsible Alcohol Service
- Prepare Cocktails
- Mixology Techniques
- Guest Satisfaction
- Suggestive Selling
- Cash Register Operation
- Servsafe Certified
- Teamwork and Professionalism
- ABC Regulations
- Food Service Management
- Liquor Law Compliance
Certification
TIPS-Alcohol Server Training - June 2023
ServSafe Alcohol Certification – January 2022
ServSafe Certification – June 2016
Customer Service Excellence Award, Pizza Hut – March 2015
Timeline
Server/Bartender
Hook Line & Schooner
11.2023 - Current
Bartender
Superica
10.2022 - 11.2023
Fine Dining Server
Canoe Restaurant
04.2022 - 10.2022
Server/Bartender
Longhorn Steakhouse
06.2018 - 04.2022
Service and Bar Manager
O'Charley's Restaurant & Bar
03.2016 - 06.2018
General Manager
Pizza Hut
04.2010 - 03.2016
Lead Bartender
Famous Restaurant And Lounge
06.2006 - 08.2010
Bachelor of Science - Psychology
Capella University