HEATHER INGLET
Willis,TX
Summary
I’m a customer-focused trainer and onboarding specialist with more than 15 years of experience helping people learn new systems, feel supported, and succeed. My background blends education, operations, and hands-on leadership, and I’ve always been the person teams rely on when something needs to be planned logically, explained clearly, documented well, or rolled out smoothly. I enjoy building relationships, breaking down complex processes, and making sure customers feel confident from day one. I bring patience, structure, adaptability, and a genuine desire to help people succeed.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Teacher, Grade 4
Conroe ISD
Conroe/The Woodlands, TX
01.2018 - Current
- Teaching has given me years of experience explaining new concepts, guiding people through unfamiliar material, and adjusting my approach based on what someone needs.
- Designed and delivered instruction for 60+ students each year, both in-person and online.
- Used data to understand where learners were struggling and adjusted plans to help them improve.
- Created curriculum, documentation, and structured learning paths used across the campus.
- Selected for the Curriculum Leadership Team for strong communication and process development.
- Mentored new teachers and helped them get comfortable with classroom technology and management.
- Built strong relationships with parents through consistent, honest communication.
- Integrated technology tools to make learning more engaging and accessible.
Co-Owner & Training Director
Pallottas Italian Grill
The Woodlands, TX
01.2009 - 01.2025
- I purchased the restaurant in 2009, after working there first as an employee, and then spent years building the training, operations, and customer experience side of the business.
- Created all training manuals, onboarding materials, and step-by-step guides for new hires.
- Trained staff on workflows, service standards, and daily operations — often one-on-one to make sure everyone felt confident.
- Handled customer concerns and made sure issues were resolved quickly and respectfully.
- Looked for ways to make our processes smoother and easier for the team to follow.
- Managed scheduling, operations, and communication across the entire staff.
- Led the team through menu changes, system updates, and staffing transitions with clear communication and support.
- Oversaw the project of adding banquet space to the restaurant to expand that side of the business.
Student Teacher, Paraprofessional, and Early Roles
Conroe ISD
Conroe, TX
01.2016 - 01.2017
- Supported instruction, tracked student progress, and helped create individualized learning plans.
- Built simple tracking systems to identify learning gaps and guide interventions.
- Used technology to support engagement and improve outcomes.
General Manager
Bath Junkie
The Woodlands, TX
01.2008 - 01.2010
- Created comprehensive training initiatives aimed at improving product knowledge and increasing sales effectiveness.
- Trained personnel on best practices for customer interactions and streamlined operational procedures.
General Manager & Multi-Role Leader
ULTA Beauty
The Woodlands/Humble/Willowbrook, TX
01.2001 - 01.2008
- I grew through several leadership roles and eventually managed one of the top-performing stores in the company.
- Led a store recognized in the Club of Excellence for outstanding performance.
- Served as Houston District Champion for customer service and trained other stores on service expectations.
- Built onboarding outlines and training programs for new hires and managers.
- Coached team members into leadership roles and helped them grow professionally.
- Oversaw daily operations, customer satisfaction, and performance metrics.
- Worked closely with district leadership to improve training consistency and store processes.
- Implemented inventory procedures still in use company-wide today.
Education
B.A. - Interdisciplinary Studies, Elementary Education
Western Governors University
Salt Lake City, Utah (remote)01-2017
Skills
- Customer Onboarding
- Client Training
- Implementation Support
- Continuous process refinement
- Documentation & SOPs
- Relationship Building
- Cross-Functional Collaboration
- Data analysis
- Technology Integration
- Project Coordination
- Change Management
- Communication
- Learning Management Systems: Canvas, Google Classroom, Seesaw
- Virtual Training Tools: Zoom, Google Meet, Microsoft Teams
- Productivity Tools: Google Workspace, Microsoft Office
- Data Tools: Progress monitoring dashboards, student performance systems Branching Minds, Eduphoria
- Acquiring CRM knowledge
Certification
- ESL Certified
- GT Certified
- PRAXIS Multiple Subjects & Pedagogy
- Texas State Teaching Exams
Timeline
Teacher, Grade 4
Conroe ISD
01.2018 - Current
Student Teacher, Paraprofessional, and Early Roles
Conroe ISD
01.2016 - 01.2017
Co-Owner & Training Director
Pallottas Italian Grill
01.2009 - 01.2025
General Manager
Bath Junkie
01.2008 - 01.2010
General Manager & Multi-Role Leader
ULTA Beauty
01.2001 - 01.2008
B.A. - Interdisciplinary Studies, Elementary Education
Western Governors University