Heather I Shaw
Syosset, New York, United States,NY
Summary
Program Manager with 11 years of business development and risk mitigation experience in the payments industry. Strategic, flexible, and collaborative leader of 3 direct reports with communication and relationship-building skills to influence across a matrixed organization, foster partner relationships, and drive results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Partnerships and Product Strategy
American Express
04.2019 - 09.2023
- Formulated and implemented data-driven growth strategies that boosted customer engagement metrics
- Negotiated and executed new partnership deals, increasing merchant-funded offers program content by 30% and adding new revenue streams
- Partnered cross-functionally with legal, risk, engineering, and marketing teams to bring products to market
- Researched industry trends and analyzed program metrics to enhance program competitiveness in the market
- Directed the strategic management of 10+ US and UK Smart Offers Partnership accounts, resulting in an annual revenue generation of $2M through client engagement and tailored account growth initiatives
- Grew a high-performing team of 3 professionals through recruitment, coaching, and mentorship.
Senior Manager, Global Privacy
American Express
07.2012 - 04.2019
- Evaluated privacy risk for 20+ new consumer and GCS initiatives, conducting thorough data privacy impact assessments and implementing measures that enhanced overall customer experience
- Spearheaded the development and implementation of comprehensive global privacy programs aligning with
- GLBA, GDPR, CCPA and other changing regulatory requirements and best practice trends
- Coordinated cross-functional Data Protection Risk Management Steering Committee, monitoring risk KPIs and managing escalated program initiatives and audit responses
- Designed enterprise privacy training taken by 70,000+ employees annually and promoted a data protection culture.
Vice President
United States Council For International Business
08.2000 - 07.2012
- Led across-sectoral coalition of Fortune 500 executives in developing consensus positions on technology issues
- Advised U.S
- And foreign governments and other stakeholders on creating policies that promote innovation and trust and advocated for coalition members at negotiations at the United Nations and the OECD.
Education
Master of Arts - International Law
Johns Hopkins University
Bachelor of Science - International Relations and Economics
Georgetown University
Skills
Product Strategy
Risk Management
Project Management
P&L Management
Competitive Analysis
Contract Negotiation
Certification
Certified Information Privacy Professional (CIPP-US), lapsed
American Express & Harvard Certificate in Leadership Excellence
Timeline
Director, Partnerships and Product Strategy
American Express
04.2019 - 09.2023
Senior Manager, Global Privacy
American Express
07.2012 - 04.2019
Vice President
United States Council For International Business
08.2000 - 07.2012
Master of Arts - International Law
Johns Hopkins University
Bachelor of Science - International Relations and Economics
Georgetown University
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