Heather Jackson
Chicago,IL
Summary
Friendly and service-focused professional with a background in customer interaction, conflict resolution, and day-to-day operations. Strong educational grounding paired with practical experience in fast-paced environments. Known for clear communication, patience, and a positive attitude with customers and team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Serenity Home Healthcare
08.2024 - Current
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs and documented changes in patient conditions accurately.
- Provided companionship and emotional support, enhancing overall patient well-being.
- Coordinated with healthcare professionals to ensure comprehensive care plans were followed.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Server/ Busser
Discovery Commons
04.2025 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
Fullfillment Asscciate
Amazon
09.2022 - 12.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated order picking and packing processes to ensure timely fulfillment of customer requests.
- Monitored quality control measures to maintain accuracy in order preparation and shipment readiness.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
Cashier
Walgreens
02.2018 - 01.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained inventory levels, ensuring product availability and minimizing stock discrepancies.
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored cash drawer accuracy, identifying and correcting discrepancies as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Communications
Governor State University
University Park, ILHigh School Diploma -
Thornridge High School
Dolton, IL05-2010
Certification
Food Handler Certificate
Timeline
Server/ Busser
Discovery Commons
04.2025 - 09.2025
Caregiver
Serenity Home Healthcare
08.2024 - Current
Fullfillment Asscciate
Amazon
09.2022 - 12.2024
Cashier
Walgreens
02.2018 - 01.2020
No Degree - Communications
Governor State University
High School Diploma -
Thornridge High School