Heather Jarman
LaPlata
Summary
Dynamic Quality Programs Manager with over 13 years of experience enhancing operational efficiency within the Missouri Department of Mental Health's regional offices. Expertise in managing diverse teams and overseeing quality programs that prioritize the health and safety of individuals served. Recognized for building strong relationships with families, guardians, stakeholders, and community members to foster collaboration and support. Committed to driving continuous improvement and ensuring compliance with industry standards while delivering exceptional care.
Overview
18
18
years of professional experience
Work History
Licensed Insurance Sales Agent/Owner
Jarman Insurance Agency LLC
05.2018 - Current
- Selling property, casualty, commercial and farm insurance to the greater Macon, County areas. We are family owned and operated business with over 20 years in business experience.
Quality Programs Supervisor
Missouri Department of Mental Health-Kirksville/Hannibal Regional Office
07.2012 - Current
- Quality Programs Supervisor role is a process to monitor the services being provided, focusing upon the health and welfare of individuals, meeting their needs, and supporting them to achieve their personal goals, while collecting data and preparing Quarterly reports to review that these needs are being met, while meeting strict deadlines. Other responsibilities include supervision and a member on the Administrative team.
Tobacco Cessation Counselor
Preferred Family Healthcare
01.2012 - 07.2012
- Coordinator of a grant funded program through the Missouri Foundation for Health. Oversee the marketing, recruiting at Colleges and Universities, budgeting and implementation of grant qualifications.
Quality Mental Health Professional II-ACT Team
Community Healthcare
06.2011 - 10.2011
- Teaching curriculum based on recovery and treatment of Adults with severe mental health disorders. Doing assessments, crisis on-call.
Independent Contractor Children’s Community Support Worker/Targeted Case Manager
Mark Twain Behavioral Health
08.2009 - 06.2011
- Consulting with clients, parents, and other school personnel to determine causes and effects of behavioral situations, Arranging and participating in multi-disciplinary team meetings on behalf of assigned clients, Completing required documentation in a timely fashion, including treatment plans and progress notes
K-12 Guidance Counselor
LaPlata R-II School District
07.2008 - 06.2009
- Planning and implementing state testing for the district, Individual and group counseling, Preparing students for college, scholarships, applications, and college visits, Preparing and implementing the guidance program at all grade levels
Education
Master of Science - Human Services
Capella University
Minneapolis, MN09-2010
Bachelor of Arts - Psychology
Buena Vista University
Storm Lake, IA05-2007
Business Administration-Marketing Management
University of Missouri
Saint Louis, MO05-2006
Associate of Arts - General and Liberal Studies
Moberly Area Community College
Moberly, MO05-2004
Skills
- Social media marketing
- Policy analysis
- Cold calling
- CRM software
- Customer service
- Licensed insurance agent
- Insurance sales
- Product knowledge
- Team training and development
- Account management
- Rapport building
- New business development
Timeline
Licensed Insurance Sales Agent/Owner
Jarman Insurance Agency LLC
05.2018 - Current
Quality Programs Supervisor
Missouri Department of Mental Health-Kirksville/Hannibal Regional Office
07.2012 - Current
Tobacco Cessation Counselor
Preferred Family Healthcare
01.2012 - 07.2012
Quality Mental Health Professional II-ACT Team
Community Healthcare
06.2011 - 10.2011
Independent Contractor Children’s Community Support Worker/Targeted Case Manager
Mark Twain Behavioral Health
08.2009 - 06.2011
K-12 Guidance Counselor
LaPlata R-II School District
07.2008 - 06.2009
Bachelor of Arts - Psychology
Buena Vista University
Business Administration-Marketing Management
University of Missouri
Associate of Arts - General and Liberal Studies
Moberly Area Community College
Master of Science - Human Services
Capella University