Heather J. Bower
Madison,USA
Summary
30+ years’ experience in the customer service industry – Strategic thinker and innovative planner that can identify business opportunities – Capable of building positive customer relations – Can maintain account relationships while seeking and cultivating new accounts – Good verbal and written presentation, organizational and time management skills
Overview
28
28
years of professional experience
Work History
Digital Personal Shopper
Walmart
Madison, WI
03.2022 - Current
- Curated personalized shopping experiences based on individual client preferences and needs.
- Date and quality checks on each item selected
- appropriation of substitute items where necessary
- Proper storage of shopped items corresponding with temperature requirements
- in store customer service
- Team work with fellow associates
Online Personal Shopping Consultant
HY-VEE GROCERY STORE
MADISON, WI
04.2017 - 08.2019
- Receive and process online incoming orders
- Select highest quality produces and dry goods and store items in appropriate climate controlled locations
- Process payment details and readiness of delivery/pick-up
- In-store customer service
Sales Consultant
TOMMY TUCKER VACUUM & JANITORIAL
MADISON, WI
12.2001 - 04.2019
- Manage office and personnel
- Order preparation of janitorial supplies for delivery to local businesses
- Sales and customer service pertaining to business and operate store during business hours
- Trouble-shoot and light repair of vacuums and sales of supplies pertaining to maintenance of machines
Sales Consultant
REINHART FOODSERVICE COMPANY
LA CROSSE, WI
11.1999 - 05.2001
- Plan and organize schedules to call on prospective new and maintain existing accounts
- Identify and satisfy customer needs, monitor sales volumes, recommend products and solutions
- Promote programs and items, collect customer payments; manage pricing and monitor credit term compliance
- Maintain availability for emergency deliveries to customers
Food Service Manager
FRANCOIS OIL COMPANY
BELLEVILLE, WI
04.1999 - 11.1999
- Operate and oversee daily activities for three business within one unit
- Follow sanitation and hygiene procedures. Hire, train, and schedule staff
- Food cost and budget control. Order and receive all supplies sales reports and deposits. Inventory control
Office Support
COUNTRY KITCHEN INTERNATIONAL
MADISON, WI
11.1997 - 04.1999
- Answer and forward all incoming calls on 14-line switchboard
- Process and file new employee paperwork. Enter information in database
- Perform other office duties (distribution of faxed materials, greeting guests, message distribution etc)
Education
Culinary Arts Degree -
Bradford and Ilkley College
Bradford, UKGeneral Equivalency Diploma - undefined
Bingley Grammar School
Bingley, UKSkills
- Experience in Food service distribution
- Strong work ethic and attention to details
- Excellent customer service skills
- Proficient in Microsoft Word and Excel
- Experience in a fast paced environment
- Experience and degree in culinary arts
Timeline
Digital Personal Shopper
Walmart
03.2022 - Current
Online Personal Shopping Consultant
HY-VEE GROCERY STORE
04.2017 - 08.2019
Sales Consultant
TOMMY TUCKER VACUUM & JANITORIAL
12.2001 - 04.2019
Sales Consultant
REINHART FOODSERVICE COMPANY
11.1999 - 05.2001
Food Service Manager
FRANCOIS OIL COMPANY
04.1999 - 11.1999
Office Support
COUNTRY KITCHEN INTERNATIONAL
11.1997 - 04.1999
General Equivalency Diploma - undefined
Bingley Grammar School
Culinary Arts Degree -
Bradford and Ilkley College