Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Heather Jennings

Senior Business Analyst
San Antonio,TX

Summary

Dedicated and results-driven Senior Business Analyst with over 15 years of proven success in leading business and systems analysis initiatives. Adept at translating complex business needs into clear requirements, while guiding projects from conception to successful implementation. Skilled in user acceptance testing, end-user training, and leveraging past lessons to drive informed decision-making. Known for fostering collaboration across teams and stakeholders to deliver innovative solutions that align with organizational goals. Seeking to leverage years of expertise to drive operational excellence and business growth in a dynamic and challenging environment.

Overview

27
27
years of professional experience

Work History

Senior IT Business Analyst

Pearson - Talent Assessment
01.2011 - Current
  • Responsible working with stakeholders, evaluating company’s processes and identify improvement opportunities through technology
  • Works with the development Team to stand up an API integration solution that shaved down implementation from 3-6 months to a week
  • Champion of a 13-year relationship between Pearson and a third-party IT vendor, who houses Talent Assessment products
  • In charge of driving awareness and accountability of vendors platform capabilities and following through with enhancement requests
  • Negotiated with vendor to get more system features without driving up costs
  • Acts as a trusted advisor to both internal and external customers to streamline their hiring processes through technology
  • Collaborates with Sales, Product Owners, RDs, and Leadership to ensure business needs are well defined and Works with technology architects to convert business requirements into technology solutions
  • Oversees the yearly global catalog pricing initiative, and reduction of products that are either redundant or are more costly to continue to maintain
  • Creates epics and stories in JIRA for Agile scrum teams
  • Ensure requirements are fully documented and help identify dependencies, working closely with leadership
  • In charge of Talent Assessment product releases to production, collaborated with Business Units, Vendor, and RD’s to ensure a successful release to production
  • Is responsible for 75% of Tier-Three Technical Support for the entire Talent Assessment Global Business, which spans across more than 12 countries
  • Responsible for managing API integration projects between customer Application Tracking System and Pearson systems.

Senior IT Business Analyst

Wells Fargo Contractor
01.2010 - 01.2011
  • Managed the requirements gathering, designing, and communications with the development team in an effect of launching the ‘Home Preservation Managers’ Toolkit Website
  • The website's purpose was to impower 485 new ‘Home Preservation Managers’ with a knowledge base of content that assisted with improving customers’ experience, coaching their team, and excelling in their career
  • Developed a new document approval process, implemented the process via (SharePoint), and collaborated with HR/legal to ensure documents had intellectual property rights, were up to date, and accurate
  • Developed and managed the team's SharePoint site to preserve the document integrity
  • Served on a team of three responsible for info mapping and transferring over 500 Standard Operating Procedures, owned by thirteen investor groups
  • Led the requirements gathering and designing an Administrative Assistants Toolkit Website, which offered a one-stop website where Wells Fargo Administrative Assistants could find job aids that helped them better support their managers and staff
  • Developed and maintained over 80 job aids, and ERL MF reports relevant to the Home Preservation Manager daily work
  • In charge of the weekly My News communications, Home Preservation Manager Toolkit and Home Preservation Online Smarter Stats Reports, which represent the number of page visits and views.

Senior Computer Process Architect

SPECPRO TECHNICAL SERVICES
01.2008 - 01.2010
  • Created the San Antonio Military Medical Center (SAMMC) Medical Readiness Pocket Guides, and Cheat Sheets, which assisted Providers on how to serve “sister service” members
  • Developed presentations that delivered recommendations on Information Management (IM)/Information Technology (IT) solutions that serviced the San Antonio Medical Defense Base Closure and Realignment (BRAC) Integration Office (SAMBIO) and assisted leadership in the integration of Army and Air Force (AF) MTF systems into one-shared SAMMC environment
  • Created the SAMMC Medical Health System (MHS) Enclave and Portal documents, that provided solutions for a seamless system access to all healthcare providers regardless of their physical location
  • Responsible for the creation of white papers, job aides, nd user manuals for end-users that addressed technical issues, and how to solve them
  • Created Visio architectural designs, and technical workflows that provided clear communication to senior military leadership, which helped them make critical decisions on how to move forward with the integration of SAMMC
  • Managed SharePoint work sites and made sure they were meticulously organized.

Senior Business Analyst

ELECTRONIC DATA SYSTEMS
01.2007 - 01.2008
  • Responsible for communication materials that reached over 1500 account executives and assisted in a smooth Global Billing System (GBS) deployment
  • Designed the Global Billing Initiative (GBI) Deployment Toolkit used by the technical SAP deployment team
  • In charge of the Global Billing Initiative (GBI) internal Web site, which received an overwhelmingly positive response
  • Produced the Post Deployment Evaluation tool used to gather feedback from accounts after deployment completion
  • The feedback assisted with making significant improvements to the deployment processes
  • Coordinated and facilitated over 30 SAP Live Meetings, virtual classes, and study sessions that enhanced the deployment success
  • Developed a comprehensive 54 slide PowerPoint presentation that highlighted the Global Billing System (GBS)
  • Produced Profile Sheet that communicated the features of the Global Billing System (GBS)
  • Designed a tool that illustrated the SAP billing process using VISIO that successes fully reduced process perplexity
  • In charge of improving a broken ‘Change Review Board’ process for updating deployment documents.

Senior IT Business Analyst

ELECTRONIC DATA SYSTEMS
01.2001 - 01.2007
  • Managed a 400 NMCI Quality Management System (QMS) document repository that ensured documents followed proper QMS policies, procedures, and version control, which helped improve operation productivity and quality control
  • Managed the process of annual review of all NOC documentation via QMS
  • Managed the implementation of SupportSoft, which was the new NMCI QMS support tool
  • In charge of the delicate client relationships with Oahu Small Businesses and Military Detachment (MILDET) and positively impacting project timelines and cost structures
  • Managed the day-to-day relationship with EDS and the Oahu Small Businesses and reduced operating costs by $1.3M
  • Developed and managed Oahu NOC subcontractor resources, rate negotiations, issue management, and ensured customer issues were resolved without further escalation (Electronic Data Systems (EDS) to contractor personnel ratio was 4:1)
  • Established and managed the Operation Center sub-contractor interviewing, hiring, and firing procedures that ensured timely hiring, and effectively defused contractor performance issues
  • Oversaw communications among EDS’ management, Oahu SBA’s, EDS Contracting, and EDS Accounts Receivable
  • Facilitated proper implementation of MILDET contract training policies and procedures
  • The Commander in Charge feedback was overwhelmingly positive
  • In charged of all Network Operations Center (NOC) training was up to industry and contract standards
  • Served as a Plank Ownership of the Oahu, Hawaii (NOC); assisted with building the NOC organization from the ground level to 250+ personnel strong.

IT Systems Analyst

RIVERTON CORPORATION
01.1999 - 01.2001
  • Served as Team Lead at the US Army Recruiting Command (USAREC) project for business process redesign
  • Led and mentored Joint Application Development (JAD) sessions for a team of five beginner analysts in capturing business rules and documenting requirements that assisted in improving technical requirement gathering skills of military personnel
  • Rapidly self-taught in most current technologies in the market, including Enterprise JavaBean (EJB), Java, Java Virtual Machine Specification (JMS), Java Database Connectivity (JDBC), and Java Platform, Enterprise Edition (J2EE)
  • Managed Quality Assurance (QA) review meetings; maintained documentation and advised analysts on methods of better structuring their business rules, use cases, and workflows
  • Validated content met client specification resulting in increased customer satisfaction
  • Conducted hiring duties; participated in IV league job fairs, and interviewed candidates that increased the company’s collection of qualified candidates
  • Wrote test cases for the US Army Recruiting application that supported 14,000 Army recruiters worldwide and then utilized IBM Rational Rose to log the test case results resolving program flaws before the application was deployed to the field
  • Developed an enterprise scale custom messaging solution that facilitated a clear-cut management solution for distance learning resulting in tight integration between SCT’s ERP (Enterprise Resource Planning) solution (Banner), with e-Portals and e-learning tools via messaging services
  • Led a team of three technical system specialists, from the Texas Human Resource Department in documenting their existing legacy systems for their Request for Offer (RFO).

Computer Systems Analyst

CROWE CHIZEK
01.1997 - 01.1999
  • Responsible for requirements and developing a Visual Basic application that downloaded data from a Barcode Symbol Scanner into a Microsoft Access database, and trained shop floor employees on a new scanning ERP Barcode application that ran validation reports
  • The new system assisted in increasing productivity and guaranteed a Just-in-Time philosophy allowing the client to remain competitive
  • Designed and developed 50 Service Management Reports using Seagate Crystal Reports 6.0 that provided management with reports missing from the service management system
  • Gathered requirements, developed Business Planning and Control System (BPCS) reports (Inventory, Financial, Shop/Floor, and Distribution) and customized screens to assist the client to better utilize BPCS current functionality
  • Held role as developer and trainer of Cinergy’s new scheduling system using Microsoft Visual Basic 6.0, Microsoft Transaction Server (MTS), and SQL Server 7.0 to create a scheduling application to enhance Field Service personnel communications with scheduling service team back at the head office.

Education

Graphic/Web Design -

Associates DeVry University Online

Bachelor of Science - Computer Science

Bowling Green State University

Skills

Client-focus, Strong problem solving, Critical thinker, Inquisitive, Flexible, Dependable, Resilient, Result-Oriented solutions Exceptional multi-tasker, Effective communicator, and a Problem Solver, Negotiator, Programming skills, Data analyzer, Visual Communicator, Interpersonal Skills, Experience with Communicating with Stakeholdersundefined

Professional Development

Human Resource Management Certificate, E-Cornell

Timeline

Senior IT Business Analyst

Pearson - Talent Assessment
01.2011 - Current

Senior IT Business Analyst

Wells Fargo Contractor
01.2010 - 01.2011

Senior Computer Process Architect

SPECPRO TECHNICAL SERVICES
01.2008 - 01.2010

Senior Business Analyst

ELECTRONIC DATA SYSTEMS
01.2007 - 01.2008

Senior IT Business Analyst

ELECTRONIC DATA SYSTEMS
01.2001 - 01.2007

IT Systems Analyst

RIVERTON CORPORATION
01.1999 - 01.2001

Computer Systems Analyst

CROWE CHIZEK
01.1997 - 01.1999

Graphic/Web Design -

Associates DeVry University Online

Bachelor of Science - Computer Science

Bowling Green State University

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Heather JenningsSenior Business Analyst