Heather Jewell
Vermontville,MI
Summary
Accomplished Optician with a proven track record at Marshall Eyecare, adept in optical measurements and delivering exceptional customer service. Expert in insurance verification and billing, significantly enhancing patient satisfaction and operational efficiency. Skilled in troubleshooting and repairing glasses, ensuring optimal patient outcomes. Demonstrates a strong ability to improve appointment attendance through effective scheduling and follow-up practices. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Optician
Marshall Eyecare
10.2020 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
Optician
Advanced Eyecare Professionals
04.2017 - 09.2020
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
DME Technician
Advanced Sleep Diagnostics
02.2011 - 03.2017
- Promoted adherence to therapy by closely monitoring usage data provided by devices.
- Organized inventory management processes, ensuring adequate stock levels while minimizing waste from expired products.
- Assisted patients with mask fitting and machine setup, ensuring optimal comfort and usage.
- Educated patients on proper cleaning and maintenance techniques, prolonging the life of their equipment and reducing risk of infection.
- Consistently met departmental goals for patient outreach and follow-up appointments through diligent scheduling practices.
- Conducted follow-up calls to monitor patients'' progress, addressing any concerns or issues promptly.
- Improved appointment attendance rates by implementing reminder calls prior to scheduled visits.
- Coordinated insurance authorizations, verifying coverage and obtaining necessary documentation for reimbursement purposes.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associates - Medical Assistant
Sanford Brown College
Grand Rapids08.2012
Skills
- Customer Service
- Insurance Verification
- Optical Measurements
- Computer Skills
- Insurance Billing
- Repairing Glasses
- Optical dispensing
- Progressive Lenses Expertise
- Multifocal Lenses Knowledge
- Billing Processing
- Appointment Scheduling
- Data Verification
Timeline
Optician
Marshall Eyecare
10.2020 - Current
Optician
Advanced Eyecare Professionals
04.2017 - 09.2020
DME Technician
Advanced Sleep Diagnostics
02.2011 - 03.2017
Associates - Medical Assistant
Sanford Brown College
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