Penny Barthe
Harahan,LA
Summary
Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices. Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances. Seasoned Administrator with background in managing office operations, coordinating with multiple departments, and improving administrative processes. Known for strength in strategic planning, team leadership and problem-solving. Demonstrated ability to streamline office operations for efficiency and productivity. Proven track record of positive impact on workplace environment and staff morale.
Overview
23
23
years of professional experience
Work History
Administrator
Advanced Surgery Center of Metairie
Metairie, LA
04.2024 - 12.2024
- Updating center policies to current corporate policies.
- Designed forms and templates to streamline workflow processes within organization.
- Assisted in the development of new administrative systems, procedures and policies.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Assisted with budget preparation and tracking of expenses.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Ensured compliance with health and safety regulations within the office environment.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
Facility Administrator
DaVita
New Orleans, LA
07.2021 - 07.2024
- Managed 2 outpatient Dialysis centers, over 1000 treatments per month in HD and PD. Maintaining a positive DQI score with a 20% improvement in 2023.
- Maintain credentialing compliance for employees, including training and onboarding.
- Leads performance improvement initiatives both at the center and regional level.
- Analyzes key performance metrics to increase clinical and operational excellence.
- Proactively facilitates an environment that encourages teammate growth and development.
- Created and implemented policies and procedures for staff members to follow in order to maintain a safe working environment.
- Oversaw hiring processes such as interviewing candidates and making recommendations on who should be hired based on their qualifications.
- Managed daily operations such as payroll, customer service, inventory control, and other administrative tasks related to running a facility.
- Assisted with onboarding new employees by providing training materials and resources.
- Ensured compliance with safety regulations by performing regular inspections of the facility.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
Site Operations Manager
Center for Autism and Related Disorders
New Orleans, LA
08.2019 - 01.2021
- Increased scheduling compliance by 85%.
- Maintain credentialing compliance for employees, this is an 80% growth.
- Increased parent training and clinical supervision by 75%.
- Managed all onboarding and training of employees to center.
- Increased patient satisfaction and employee satisfaction by 70%.
- Increased center staff by hiring and maintaining current employees.
- Met all center benchmarks for the first time in over a year.
- Ensured that all personnel adhered to established safety guidelines at all times.
- Ensured adherence to company policies and procedures by all personnel onsite.
- Managed day-to-day activities related to the smooth functioning of the site operations.
- Created an employee recognition program for the office that is measurable and meaningful.
Practice Administrator
Crescent City Orthopedics
Metairie, LA
02.2018 - 01.2019
- Managed a 7-provider orthopedic practice which included DME and Physical Therapy.
- Increased revenue by 35% and $1.5m and decreased days in accounts receivable.
- Created and maintained office protocols, policies and procedures for the clinic, physical therapy, revenue cycle management and human resources.
- Created and implemented employee handbook, OSHA and HIPAA policies bringing practice in compliance.
- Decreased office spending by 30% by utilizing group purchasing contracts.
- Managed all hiring, onboarding, benefits and payroll including FMLA.
- Negotiated managed care contracts, insurance plan credentialing for practice.
- Analyzed financial data to identify areas of improvement or potential cost savings initiatives.
- Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Provided guidance on clinical coding practices to ensure accurate reimbursement from payers.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Complied with OSHA and HIPAA regulations.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Director of Operations
Internal Medicine Specialists
New Orleans, LA
03.2016 - 12.2017
- Implemented VOIP phone system and enhancements for the center.
- Implemented credentialing software to improve the credentialing process.
- Ensured compliance with applicable laws, regulations, industry standards.
- Identified areas where process improvements could be made resulting in increased productivity.
- Managed day-to-day operations of a large staff in multiple departments.
- Developed and implemented operational policies and procedures to improve efficiency.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Administrator
Crescent View Surgery Center
Metairie, LA
05.2013 - 09.2015
- Successfully opened this Ambulatory Surgery Center by preparing clinical, business and HR policies that met with AAAHC guidelines and standards.
- Passed accreditation on first attempt when opening center for both AAAHC, Medicare and Dept of Health and Hospitals.
- Managed a staff of 10 professional (RN) and non-professional employees.
- Created and maintained an excellent working relationship with the Anesthesia providers for the center.
- Performed marketing of the center both calling on providers, and print materials.
- Implemented a new Practice Management System, Forms System, Human Resource System, Payroll system for the center.
- Performed all Accounts Payable for the center.
- Managed Accounts Receivable keeping days in accounts receivable lower than industry and company standards.
Consultant
Symbion
Encino, CA
01.2013 - 05.2013
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Maintained current knowledge of applicable laws, regulations, and industry best practices related to healthcare revenue cycle management.
- Revenue Cycle Management, Billing, Coding, Collections, Denials
Administrator
Greater New Orleans Surgery Center
Metairie, LA
02.2002 - 12.2012
- Responsible for meeting yearly financial goals for center; was awarded the Presidents Award for Financial Excellence for the last 10 years at the center.
- Successfully passed Medicare and Dept of Health and Hospital accreditation each year with no fines or closures
- Managed Accounts Receivable keeping days in accounts receivable lower than industry and company standards.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Audited company's legal documents to verify compliant policies and procedures.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
Education
Master of Business Administration -
Columbus University
New Orleans, LA02.2004
Skills
- Revenue Cycle Management
- Policy writing
- Credentialing compliance
- Human resource management
- Employee training
- Performance improvement
- Operational excellence
- Patient satisfaction
- Operations management
- Office administration
- Verbal and written communication
- Documentation and reporting
- Personable and approachable
- Budget development
- Financial leadership
- Payroll administration
- Workflow optimization
- MS office
- Strategic planning
- General Accounting
- Regulatory Compliance
- Project Magement
Websites
Timeline
Administrator
Advanced Surgery Center of Metairie
04.2024 - 12.2024
Facility Administrator
DaVita
07.2021 - 07.2024
Site Operations Manager
Center for Autism and Related Disorders
08.2019 - 01.2021
Practice Administrator
Crescent City Orthopedics
02.2018 - 01.2019
Director of Operations
Internal Medicine Specialists
03.2016 - 12.2017
Administrator
Crescent View Surgery Center
05.2013 - 09.2015
Consultant
Symbion
01.2013 - 05.2013
Administrator
Greater New Orleans Surgery Center
02.2002 - 12.2012
Master of Business Administration -
Columbus University