HEATHER JIMENEZ
San Diego,CA
Summary
Led initiatives in styling and customer service to enhance client satisfaction. Managed direct care sales and salon operations while fostering a culture of safety and collaboration. Cultivated strong relationships with team members to adapt to evolving fashion trends and improve service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Stylist
Ulta Salon
05.2025 - Current
- Developed customized styling plans to enhance client satisfaction and promote brand loyalty.
- Conducted consultations to identify client preferences, ensuring tailored service delivery.
- Utilized advanced styling tools to execute diverse looks while maintaining quality standards.
- Implemented inventory management practices for styling products, optimizing stock levels and availability.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Trend Counter Manager / MAC Counter Manager
Macy's
02.2024 - 09.2024
- Led sales strategies and managed team operations
- Handled cash balancing, deposits, and event planning
- Delivered expert skincare and makeup services
Salon Guest Coordinator
Ulta Beauty
11.2022 - 11.2023
- Oversaw salon compliance, scheduling, and training
- Ensured adherence to state board safety standards and managed salon inventory
Ulta Beauty Advocate
Target/Ulta
01.2021 - 11.2022
- Trained new employees and managed merchandising
- Facilitated loyalty programs and delivered exceptional customer service
Ulta Beauty Advisor
Ulta Beauty
01.2019 - 01.2020
- Provided product knowledge, makeup application, and sales support
- Maintained visual merchandising and inventory
Key Holder
AVEDA
01.2017 - 01.2018
- Managed opening/closing procedures and customer orders
- Delivered personalized beauty consultations and facials
Beauty Advisor
Macy's
04.2014 - 07.2016
- Applied makeup for clients and educated them on skincare
- Supported brand promotions and events
Education
Licensed in Cosmetology - undefined
Bellus Academy
National City, CA12.2013
Skills
- Safety awareness
- Communication
- Exceptional Customer Service
- Attention to detail
- Inventory control and product ordering
- Sanitation and state board compliance
- Sales goal achievement
- Multicultural sensitivity
- Organization
- Trauma-Informed Support
- Scheduling and Appointment Management
- Salon operations management
- Training and stylist support
Certification
- Cosmetology
- HSI First Aid/CPR
- Make-Up Artistry
Timeline
Stylist
Ulta Salon
05.2025 - Current
Trend Counter Manager / MAC Counter Manager
Macy's
02.2024 - 09.2024
Salon Guest Coordinator
Ulta Beauty
11.2022 - 11.2023
Ulta Beauty Advocate
Target/Ulta
01.2021 - 11.2022
Ulta Beauty Advisor
Ulta Beauty
01.2019 - 01.2020
Key Holder
AVEDA
01.2017 - 01.2018
Beauty Advisor
Macy's
04.2014 - 07.2016
Licensed in Cosmetology - undefined
Bellus Academy