Heather Johnson

Responsible for conducting skills training for persons with developmental disabilities and implementing goals and objectives.

Recommend and implement service goals and objectives in skill building, volunteer sites and community outings.

Entering data indicating progress on goals and objectives and logging times in and out for individuals in a timely manner.

Developing and promoting new community and volunteer sites for persons receiving services.

Supervising persons served during outings, lunchtimes, and bathroom breaks.

Driving company vehicles to community and volunteer sites and transporting individuals served to and from their residence.

Participating in required meetings and trainings.

Responsible for maintaining health and safety policies and procedures.

Ensuring conformance to DCH, DWMHA, Medicaid, MCPN, and CARF.

Completing all monthly trainings in a timely manner.

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Helped customers complete purchases, locate items, and join reward programs.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Received and processed customer payments.
• Resolved escalated customer disputes with special actions such as discounts.
• Assisted customers by answering questions and fulfilling requests.
• Educated employees on register use, merchandising, and customer service.
• Led cashiers and associates in providing thoughtful customer service.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Alleviated customer service needs with policy-appropriate solutions.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Helped management develop employee improvement plans and motivate team members to continually improve.
• Reconciled daily totals to maintain balanced and compliant ledgers.
• Maintained and updated security protocols for front desk operations.
• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Prepared bank deposits and corporate cash shipments.
• Sorted and counted coin and currency to make change for associates.