Heather Johnson
Collinsville ,IL
Summary
Dedicated and Empathetic professional with exceptional listening skills resulting in long-term customer/patient relationships. With four years in optics and over twenty years of sales and leadership experience. Committed to providing both an outstanding patient environment, as well as maintain a positive, healthy and productive workplace. Successful in overall operations and business driving skills showcasing strengths in planning and prioritizing per the needs of patient care and business needs to achieve results. Seeking a place to put my expertise into play at a forever work home.
Overview
14
14
years of professional experience
Work History
Optician and DA Technician
Crown Vision Center
O'Fallon, IL
05.2021 - Current
- Educated patients on lens options & lifestyle needs for optimal single vision and multifocal lenses.
- Greeted patients warmly upon arrival, ensuring a welcoming environment.
- Assisted in selecting frames for ideal fit, comfort, & style to enhance patient satisfaction.
- Dispensed glasses with custom fittings while addressing troubleshooting & repair needs.
- Conducted pre-tests including refractions, IOP, & Optos testing to prepare patients for visits.
- Billed exams & orders to insurance.
- Executed opening & closing procedures, managing cash handling & business reporting.
- Recommended eye care products such as cleaning solutions & lens cases for better patient care.
- Instructed patients on proper contact lens handling including insertion & removal techniques.
Brand Operations Manager
Victoria's Secret
Fairview Heights, IL
10.2020 - 05.2021
- Recruit's, hires & train's team members
- Oversees shipment & receiving processes, tracking productivity & coaching to standards for time management opportunities.
- Responsible for hourly sales segments exceeding company standards of guest experience, KPI's, coaching & directing sales behaviors & recognition of top performers.
- Reports directly to GM with business oversight, observations & opportunities.
- Responsible for handling sensitive customer situations in the moment with sincerity resulting in positive outcomes.
- Maintains daily opening & closing records & high volume cash handling.
- Collaborate with all management roles within store
Sales Manager-Shoe Department
Dillard’s
Fairview Heights, IL
09.2019 - 10.2020
- Planned & executed in-store promotional events to increase customer engagement & sales revenues.
- Formalized sales process to enhance operations & promote acquisition of new customers.
- Ensures customer experience & quality of guest interactions through proper shoe sales techniques.
- Coaches staff when needed with positivity & encouragement.
- Performed all opening & closing procedures for store.
- Responds urgently to any management needs for all departments.
- Efficient Schedule writing & planning & prioritizing sales quotas.
- Relationship building with guest to promote customer loyalty.
- Monitors commission goals among department & coaches where needed to ensure goals are met & exceeded.
- Sets visuals per standards & executes proper & efficient shipment processing.
General Store Manager
Charming Charlie
Fairview Heights, IL
10.2015 - 09.2019
- Fostered healthy team environments to promote collaboration & boost productivity with minimal turnover
- Ensured Management staff followed through with leading & selling expectations to deliver results & achieve sales goals
- A proven ability to set & achieve financial & business objectives resulting in the Number 1 rank in the entire company for six consecutive months
- Excellent problem solving, leadership & communication skills
- Firm understanding of sales, business acumen, promotions, trends & appealing merchandising
- Excellent customer service skills
- Excels in efficient & results driven scheduling to protect the optimal service levels
- Solid understanding & execution of company policies & procedures
- Secured store perimeter & enforced procedures to minimize losses & protect store assets
- Implemented merchandising plans to drive profitability
- Conducted yearly performance reviews
- Developed & implemented promotional strategies to drive business success & maintain budgetary guidelines
- Oversaw inventory management
- Conducted daily operational duties such as opening & closing procedures, cash flow protocol, report analysis & customer experience directive
General Store Manager
Justice
Fairview Heights, IL
02.2015 - 09.2015
- Conducted daily operational duties
- Interviewed, hired & trained top level talent
- Reviewed reports, scheduled & coached staff to achieve optimal sales results
- Ensured exceptional guest experience
- Planned & conducted organized & efficient visual marketing & merchandising standards
General Store Manager
Deb Shops
St Peters, MO
03.2011 - 02.2015
- Successfully managed 1.2 Million dollar store with a staff of up to 25 people
- Finished in the number one spot in the district upon store closing
- Trained, developed & coached staff as well as management to promote personal & company growth
- Open & closed store, received shipment & delegated tasks to ensure efficiency
- Drove sales through exceptional leadership with customer service
- Planned & conducted visual merchandising standards & directives
- Named email captain for the district & led the 10 stores to exceed the company standard of 50% capture rate
Skills
- Excels in team leadership
- Employee training
- Product knowledge
- Client service
- Confidentiality
- Professional phone and email communication skills
- Planning and coordination
- Customer/Patient assistance
- Patient Scheduling
- Client-focused
- Patient testing
- Retinal photography
- Optical dispensing
- Eye care product recommendations
- Effective communication
- Patient education
Timeline
Optician and DA Technician
Crown Vision Center
05.2021 - Current
Brand Operations Manager
Victoria's Secret
10.2020 - 05.2021
Sales Manager-Shoe Department
Dillard’s
09.2019 - 10.2020
General Store Manager
Charming Charlie
10.2015 - 09.2019
General Store Manager
Justice
02.2015 - 09.2015
General Store Manager
Deb Shops
03.2011 - 02.2015