Heather Jones
Sales Manager
Brighton,MI
Summary
Highly experienced Sales Manager known for exemplary team-building and project oversight skills experienced at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
20
20
years of professional experience
Work History
Sales & Catering Manager
Linchris Hotels DoubleTree Ann Arbor
Ann Arbor, MI
09.2021 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Director of Catering Sales
Pyramid Hotel Group Radisson Lansing
Lansing, MI
03.2020 - 05.2021
- It was during COVID. I did what I could.
Director of Events
Driftwood Hospitality - Sheraton Detroit Novi Hotel
Novi, MI
11.2016 - 06.2019
- Building solid business relationships with local companies, creating innovative means for attracting and retaining groups while maximizing profitability and generating revenue
- Staff management/motivation
- Contract negotiation and preparation
- Analyzing competition, market trends and customer needs
- New client development.
Task Force Director of Catering
Davidson Hotels & Resorts, Sheraton Iowa City/hotel Vetro
Iowa City, IA
08.2016 - 09.2016
- Responsible for University, Association & Corporate catering sales, generating all BEO's, and working closely with clients to meet and exceed expectations
- Supervised two managers ensuring consistency in BEO's, contracts, and billing
- Revised existing banquet menus to improve profitability
- Implemented processes to improve communication between departments.
Task Force Sales & Catering Manager
Davidson Hotels & Resorts - Hilton Garden Inn Arlington/Courthouse
Arlington, VA
05.2016 - 06.2016
- Booked & serviced all SMERF, Association & Corporate room blocks and/or events
- Developed new menus to better serve small meetings
- Drove sales and developed new income streams.
Task Force Senior Event Manager
Davidson Hotels & Resorts, Doubletree by Hilton Atlanta
Buckhead Atlanta, GA
08.2015 - 10.2015
- Sell and facilitate all catering events over 25 people in all markets
- Implemented new department initiatives, leading to an increase in efficiency and potential revenue
- Worked closely with the Chef and Food & Beverage Director to ensure highest food quality and consistency of service
- Created holiday menus.
Director of Catering
Davidson Hotels & Resorts - Sheraton Ann Arbor Hotel
Ann Arbor, MI
11.2012 - 08.2015
- Directed, trained, coached, and motivated sales and catering team to meet and exceed revenue and activity goals
- Managed sales transactions with a revenue stream of $2,223,292 annually
- Increased revenue by over 3% year over year over the last 3 years
- Generated weekly, monthly and annual sales reports
- Responsible for developing, forecasting and projecting annual catering budgets
- Sell and service Corporate, University and Association events.
Manger
Davidson Hotels & Resorts, Sheraton Ann Arbor Hotel
Ann Arbor, MI
06.2010 - 11.2012
- Sell & service University, SMERF & Government events
- Create & manage contracts
- Oversee events, communicating details to all departments
- Create/manage standard and specialty menus based on analysis of the current market.
Catering Manger
ZEFAM ASSOC. INC, Sheraton Ann Arbor Hotel
Ann Arbor, MI
10.2000 - 06.2010
- Sell & service University, SMERF & Government events in addition to small room blocks
- Prospect new accounts and solicit previous clients to generate business
- Expand existing client relationships.
Education
B.A. - General Studies
EASTERN MICHIGAN UNIVERSITY
Skills
- Proficient in
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Internet Explorer, Knowland Group, Meeting Broker, Cvent, and Property Management Systems including ISAC, CI/TY, OnQ and Delphi
Timeline
Sales & Catering Manager
Linchris Hotels DoubleTree Ann Arbor
09.2021 - Current
Director of Catering Sales
Pyramid Hotel Group Radisson Lansing
03.2020 - 05.2021
Director of Events
Driftwood Hospitality - Sheraton Detroit Novi Hotel
11.2016 - 06.2019
Task Force Director of Catering
Davidson Hotels & Resorts, Sheraton Iowa City/hotel Vetro
08.2016 - 09.2016
Task Force Sales & Catering Manager
Davidson Hotels & Resorts - Hilton Garden Inn Arlington/Courthouse
05.2016 - 06.2016
Task Force Senior Event Manager
Davidson Hotels & Resorts, Doubletree by Hilton Atlanta
08.2015 - 10.2015
Director of Catering
Davidson Hotels & Resorts - Sheraton Ann Arbor Hotel
11.2012 - 08.2015
Manger
Davidson Hotels & Resorts, Sheraton Ann Arbor Hotel
06.2010 - 11.2012
Catering Manger
ZEFAM ASSOC. INC, Sheraton Ann Arbor Hotel
10.2000 - 06.2010
B.A. - General Studies
EASTERN MICHIGAN UNIVERSITY
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