Summary
Work History
Education
Skills
Timeline
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Heather Jones

Heather Jones

212 N Water St, Weston,OR

Summary

Dynamic professional with exceptional customer service, I fostered customer loyalty through personalized interactions and professionalism. I have proven ability in inventory management and team leadership, enhancing operational efficiency while maintaining a welcoming atmosphere. I learn quickly and efficiently, and and am recognized for attention to detail and professionalism.

Work History

Customer Service /Barista / Cook

Sugar Shack
08.2022 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Cultivated positive and inviting cafe atmosphere, encouraging repeat business and word-of-mouth referrals.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Assitant City Recorder

City of Weston
01.2019 - 08.2022
  • Managed confidential information with utmost discretion.
  • Collaborated with various departments to maintain accurate inventory lists of archived materials, promoting efficient resource allocation within the organization.
  • Enhanced accuracy in record-keeping by diligently reviewing and verifying all incoming documents before storage.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to records management promptly.
  • Performed routine data entry or document management.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Issued dog licenses and collected appropriate fees.

Office Manager

Jones Handyman Services and Property Cleanups.
03.2009 - 06.2013
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Slot Attendant

Spirit Mountain Casino
03.2006 - 03.2009
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.

Education

Diploma -

Columbia High School
White Salmon, WA
06.1991

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Decision-making
  • Excellent memory
  • Professional demeanor
  • Inventory management
  • Performance improvement
  • New hire training

Timeline

Customer Service /Barista / Cook

Sugar Shack
08.2022 - Current

Assitant City Recorder

City of Weston
01.2019 - 08.2022

Office Manager

Jones Handyman Services and Property Cleanups.
03.2009 - 06.2013

Slot Attendant

Spirit Mountain Casino
03.2006 - 03.2009

Diploma -

Columbia High School
Heather Jones