Heather Jones
Fayetteville,NC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Perishable Manager
Food Lion
Fayetteville, NC
10.2023 - Current
- Oversaw perishable inventory management to ensure product freshness and minimize waste.
- Led team in implementing best practices for food safety and quality control.
- Trained staff on proper handling and storage techniques for perishable goods.
- Analyzed sales trends to optimize ordering and stock levels of perishable items.
Assistant Perishable Manager
Food Lion
Fayetteville, NC
05.2023 - 10.2023
- Oversaw perishable inventory management to minimize spoilage and ensure product freshness.
- Developed and implemented training programs for staff on proper handling of perishable goods.
- Streamlined ordering processes to optimize stock levels and reduce excess inventory.
Meat Cutter
Carlie C's IGA
Fayetteville, NC
06.2022 - 05.2023
- Operated cutting tools to prepare various meat products for display and sale.
- Ensured compliance with food safety standards during meat preparation and storage processes.
- Assisted in inventory management, tracking stock levels, and minimizing waste of perishable items.
- Trained new staff on proper cutting techniques and safety protocols in meat handling.
- Cut meats to customer specifications and answered questions about specialty products.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Rural Mail Carrier
UNITED STATES POSTAL SERVICE (USPS)
Fayetteville, NC
10.2015 - 01.2022
- Achieved timely mail delivery through effective sorting and organizational strategies.
- Facilitated seamless mail distribution leading to enhanced operational efficiency.
Loss Prevention Officer
Kohl's
Fayetteville, NC
04.2015 - 10.2015
- Monitored store premises to prevent theft and ensure safety compliance.
- Conducted thorough investigations into suspicious activities and incidents.
- Collaborated with law enforcement to resolve theft cases effectively.
- Analyzed security footage to identify patterns in theft and fraud behavior.
Loss Prevention Officer
Sears
Fayetteville, NC
06.2013 - 04.2015
- Trained staff on loss prevention techniques and emergency response protocols.
- Developed strategies to enhance inventory control and reduce shrinkage rates.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
Education
High School Diploma -
Pine Forest High School
Fayetteville, NC, US06-2008
Skills
- Achieved enhanced security through diligent monitoring of surveillance operations
- Improved customer satisfaction ratings through effective service delivery
- Facilitated seamless production workflows to meet demand
- Delivered products on schedule, contributing to customer loyalty
- Streamlined loading and unloading processes, reducing turnaround time
- Reduced inventory losses through proactive prevention strategies
- Strengthened security measures with effective use of CCTV technology
- Enhanced productivity through proficient use of Microsoft Office applications
- Secured assets by implementing robust security measures
- Guaranteed safe transportation of goods through responsible driving
- Elevated food quality by mastering meat cutting skills
Certification
Driver's License
SerSafe
Timeline
Perishable Manager
Food Lion
10.2023 - Current
Assistant Perishable Manager
Food Lion
05.2023 - 10.2023
Meat Cutter
Carlie C's IGA
06.2022 - 05.2023
Rural Mail Carrier
UNITED STATES POSTAL SERVICE (USPS)
10.2015 - 01.2022
Loss Prevention Officer
Kohl's
04.2015 - 10.2015
Loss Prevention Officer
Sears
06.2013 - 04.2015
High School Diploma -
Pine Forest High School