Silas Paul Hidalgo
4481 13th St Riverside ,CA
Summary
Security Supervisor with projected 8–9 months of supervisory experience by mid-2026, supported by prior Account Manager experience in a sales-driven environment. Strong focus on people-first security operations, scheduling, compliance, and the effective use of security technology. Known for stepping in during staffing gaps, maintaining operational continuity, and improving system efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
4375 N Perris Blvd, Perris, CA 92571
08.2025 - Current
- - Manage scheduling, staffing, and shift coverage, including call-offs and no-call/no-shows.
- - Fill dark hours personally when required to maintain site coverage.
- - Ensure compliance with Allied Universal and Amazon training and operational standards.
- - Train officers and support other supervisors.
- - Conduct interviews for new hires at a warehouse site.
- - Improve patrol efficiency through optimization of WWS patrol systems.
- - Manage badge printing and access control using SAFE, Welcome, and Gutenberg systems.
Account Manager
Frontier Communications
1737 Atlanta Ave Suite H4, Riverside, CA 92507
10.2024 - 05.2025
- - Hired, trained, and built sales teams in a fiber optics sales environment.
- - Led meetings and coached employees on efficiency and performance.
- - Developed leadership and business skills transferable to operations management.
Education
High School Diploma -
Raincross Highschool
6401 Lincoln Ave, Riverside, CA 92506Skills
Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement
Conducted regular assessments and troubleshooting of CCTV equipment to ensure optimal functionality and reliability
Conducted hands-on training sessions for security personnel, focusing on emergency response and conflict resolution skills
Conducted regular assessments of safety and security procedures to identify vulnerabilities and improve response strategies
Coordinated and conducted patrol operations, focusing on community engagement and crime prevention strategies
Compiled and analyzed daily incident reports to identify trends and improve response strategies
Achieved optimal staffing levels through effective scheduling practices Enhanced team performance by implementing strategic workforce management solutions Improved operational efficiency by streamlining scheduling processes
Monitored and updated safety and security regulations to maintain a secure and compliant operational environment
Analyzed incidents systematically to develop actionable insights and recommendations for process improvement
Achieved successful recruitment outcomes by implementing targeted hiring initiatives Enhanced team performance through effective onboarding and training programs Strengthened workforce capabilities by aligning talent acquisition with business objectives
Achieved a secure environment through diligent monitoring of access systems and proactive patrols Enhanced response times to security incidents by collaborating with team members Contributed to a significant reduction in unauthorized access through effective surveillance
Evaluated processes and documentation to verify adherence to compliance requirements and best practices
Certification
- Member, Electronic Security Association (ESA)
- Certified Alarm Technician (CAT-I)
- Fire Alarm Installation Methods (FAIM)
- Electronic Access Control (EAC)
- Advanced Intrusion Systems (AIS)
- CCTV & Troubleshooting / Maintenance
Timeline
Security Supervisor
Allied Universal Security Services
08.2025 - Current
Account Manager
Frontier Communications
10.2024 - 05.2025
High School Diploma -
Raincross Highschool