Heather Jones
Big Stone Gap,VA
Summary
. Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities. Proven history of inspiring and fostering client well-being across several years of experience in related roles. Dedicated to serving unique needs of each client and improving quality of life.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Care Aide
MEOC
Big Stone Gap, VA
01.2026 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained a clean and safe environment for clients at all times.
- Maintained clean, organized environment to ensure client safety and comfort.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Monitored client health and reported changes to healthcare professionals.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Monitored vital signs including pulse, temperature, respiration, and blood pressure, adhering to healthcare guidelines.
- Monitored vital signs and medication use, documenting variances and responses.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Delivered compassionate care to enhance overall well-being of each client.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship and emotional support to enhance client well-being.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Reported concerns to nurse supervisor to promote optimal care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Performed basic first aid procedures if necessary due to injury or illness.
Community Health Navigator
Ballad Health
Bristol, Virginia
08.2024 - 02.2025
- Coordinated referrals for healthcare services such as primary care physicians, specialists, mental health providers.
- Cultivated partnerships with community organizations to enhance comprehensive patient care across the healthcare continuum.
- Developed and implemented individualized care plans to promote positive health outcomes.
- Assessed patient eligibility criteria for benefits offered by government agencies or private organizations.
- Tracked patient progress towards goals established in care plans to ensure effective health management.
- Demonstrated excellent customer service skills while interacting with diverse populations from various cultural backgrounds.
- Partnered with clinical teams to develop strategies for improving quality of life for high risk patients.
- Utilized problem-solving skills to resolve complex issues that arise during the health navigation process.
- Performed data entry tasks accurately in order to document client information in an electronic system.
- Delivered support, education, and resources to patients on healthcare services, community programs, and insurance options to empower informed decision-making.
English as a Second Language Teacher
VIPKID
Coeburn, Virginia
10.2018 - 12.2021
- Encouraged open communication between students and parents about classroom expectations and student progress.
- Collaborated with other teachers to develop new strategies for teaching ESL courses.
- Compiled detailed reports summarizing each student's progress throughout the course.
Substitute Teacher
Wise County Public Schools
Coeburn, Virginia
10.2018 - 12.2021
- Adapted existing curriculum materials to better suit the needs of ESL students.
- Created and maintained a positive learning environment for students to reach their full potential in English proficiency.
- Assessed student progress regularly through tests, quizzes, and other formal assessments.
- Implemented differentiated instruction strategies to accommodate the wide range of learning styles among my students.
- Encouraged critical thinking skills among my students by providing them with real-world scenarios related to the material being taught.
- Developed and implemented engaging, student-centered lesson plans to meet the needs of a diverse population of English language learners.
- Utilized various teaching methods such as visual aids, multimedia resources, and hands-on activities to enhance student understanding.
Teacher
Wise County Public Schools
Big Stone Gap, Virginia
08.2009 - 06.2010
- Managed classroom environment, helping students learn in absence of regular teachers.
- Maintained discipline and classroom control, fostering safe and positive learning environment.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Followed existing lesson plans to provide consistent instruction to assigned students.
- Observed established classroom schedules to provide consistency for students.
- Created an inclusive atmosphere where every student felt valued and respected.
- Demonstrated strong organizational skills while managing multiple classrooms.
Education
Bachelor of Arts (B.A.) - Music Education Prek-12
The University of Virginia's College at Wise
Wise, Virginia05-2009
Master of Arts - Christian Counseling
Lindsey Wilson College
KentuckySkills
- Patient confidentiality
- Care coordination
- Resource navigation
- Health education
- Grief support
- Community resources
- Medical terminology
- Medical recordkeeping
- Confidentiality
- Multitasking
- Attention to detail
- Documentation and recordkeeping
- Task prioritization
- Adaptability
- Personal hygiene assistance
- Patient monitoring
- Health documentation
- Meal preparation
- Health navigation
- Data entry accuracy
Certification
- Insurance Producer
- ServSafe
- Basic Life Saving (CPR/AED Cert)
- TESOL Lifetime English as a Second Language Certification
Community Service
Food Bank Volunteer, NA, Norton, Norton, VA
Volunteer Experience
Worship Leader, Currently at Morrison Chapel, Kingsport, TN.
Timeline
Personal Care Aide
MEOC
01.2026 - Current
Community Health Navigator
Ballad Health
08.2024 - 02.2025
English as a Second Language Teacher
VIPKID
10.2018 - 12.2021
Substitute Teacher
Wise County Public Schools
10.2018 - 12.2021
Teacher
Wise County Public Schools
08.2009 - 06.2010
Bachelor of Arts (B.A.) - Music Education Prek-12
The University of Virginia's College at Wise
Master of Arts - Christian Counseling
Lindsey Wilson College