Heather Joseph
Maspeth,NY
Summary
Experienced manager with a successful track record in leading teams, solving organizational challenges, and delivering exceptional customer service. Skilled in managing team performance and allocating resources to meet workflow demands. Known for exceptional conflict resolution abilities and a proven track record of defusing high-stress situations. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.
Overview
16
16
years of professional experience
Work History
Billing Account Manager
Bio-Reference Laboratory
02.2023 - Current
- Conduct regular account audits to identify discrepancies, resulting in increased billing accuracy.
- Manage communications between multiple departments to ensure seamless coordination of billing activities across various projects or initiatives.
- Maintain detailed records of all transactions, enabling accurate financial reporting and forecasting capabilities.
- Provide exceptional customer service while handling sensitive financial information, maintaining confidentiality at all times.
- Perform monthly reconciliations between billed amounts and collected revenues, ensuring alignment between accounting systems for accurate record-keeping purposes.
- Implemented process improvements that led to reduced billing errors and improved efficiency.
- Facilitate the onboarding of new clients by creating comprehensive billing profiles and setting up payment schedules.
- Increased overall customer satisfaction by addressing billing inquiries and resolving disputes in a timely manner.
- Develop strong client relationships with consistent communication and proactive problem solving.
- Enhance billing accuracy by implementing efficient account management processes and strategies.
Medical Billing Manager
Manhattan Center for Gynecology
09.2013 - 12.2021
- Develop, maintain, and monitor all billing per specific funding source with multiple offices
- Prepare monthly billing reports for Chief Operations Officer and Medical Director
- Credentialing any new providers and keeping existing providers up to date with CAQH
- Built high-performance team by collaborating with new team members on procedural, administrative, collections, and compliance areas
- Work with the staff in the planning, implementation, and evaluation of modifications of existing operations, systems, and procedures.
Medical Billing Manager
Hashmat & Raju, MDPC
05.2008 - 06.2013
- Achieved high staff morale and retention through effective communication, prompt problem resolution, and facilitation of a proactive work environment
- Medical procedural booking, insurance eligibility/verifications, and prior authorizations
- Tracking and posting payments made by insurance companies and customers/patients.
Education
Bachelor of Arts - Social Work
York College
Queens, NY12.2025
Associate of Arts - Liberal Arts And Sciences
Queenborough College
Queens, NY06.2023
Skills
- Capable of handling multiple priorities in a high-volume setting
- Demonstrates good organization, communication, and interpersonal skills
- Dedicated individual, reputation for consistently, and going beyond what is required
- Able to manage the concerns of employees and customers/patients in a professional manner
- Debt recovery
- Dispute Resolution
Timeline
Billing Account Manager
Bio-Reference Laboratory
02.2023 - Current
Medical Billing Manager
Manhattan Center for Gynecology
09.2013 - 12.2021
Medical Billing Manager
Hashmat & Raju, MDPC
05.2008 - 06.2013
Bachelor of Arts - Social Work
York College
Associate of Arts - Liberal Arts And Sciences
Queenborough College
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