Angelina Rivera

Office Manager

Sheffield Cartage LLC

04.2014 - 05.2023

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Reduced environmental impact by initiating recycling program and promoting paperless processes.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Leveraged data and analytics to make informed decisions and drive business improvements.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Improved team morale and cohesion with regular team-building activities and open communication channels.
Enhanced communication within office by implementing centralized digital messaging platform.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Optimized office space utilization, leading to more efficient and productive work environment.
Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.

Summary

Overview

Work History

Office Manager

Customer Service Representative

Education

Associate of Arts - Business

Skills

Timeline

Customer Service Representative

Office Manager

Associate of Arts - Business

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