Heather Joy
Boynton Beach,FL
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor orders and client care/activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Care Supervisor
Bethesda Hospital East
12.2020 - 09.2023
- Motivated and supervised 15-20 RNs, Care Partners, Unit Clerks, and Monitor Technicians in delivering quality patient care.
- Provided direct patient care from admission to discharge.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Clinical Care Coordinator
Bethesda Hospital East
06.2017 - 11.2020
- Enhanced by nursing knowledge in case management, utilization review, and coordinating care with physicians & hospital leadership.
- Guided patient progression, and discharge planning.
- Completed training and certification through the American Case Management Association.
RN
Bethesda Hosptial East
05.1998 - 06.2017
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Created work schedules for multiple shifts to confirm complete floor coverage.
Education
Bachelor of Science - Nursing
Palm Beach State College
Lake Worth, FL05.2019
Skills
- Nursing Staff Support
- Patient Education
- Disease Processes
- Inpatient Treatment
- Clinical Documentation
- Medication Review
- Clinical Staff Management
- Transitions of Care
- Professional Relationships
- Organizational Goal Development
Certification
Advanced Cardiovascular Life Support
Basic Life Support
Cardiac-Vascular Nursing Certification
National Institutes of Health Stroke Scale Exam
Timeline
Patient Care Supervisor
Bethesda Hospital East
12.2020 - 09.2023
Clinical Care Coordinator
Bethesda Hospital East
06.2017 - 11.2020
RN
Bethesda Hosptial East
05.1998 - 06.2017
Bachelor of Science - Nursing
Palm Beach State College
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