Heather Kaeo
Newberg,OR
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Inventory Technician
- Money Handling
- Customer Service
- Insurance Verification
Certified Pharmacy Technician
Kaiser Permanente
Portland, OR
12.2019 - Current
- Customer Service
- Inbound Calls
- Data Entry
- Insurance Verification
Business Owner/Operator
LuLaRoe
Newberg, OR
07.2016 - 09.2019
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Prepared annual budgets with controls to prevent overages.
- Evaluated suppliers to maintain cost controls and improve operations.
- Entered income and expense details into business databases to track purchases and address variances.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices and systems to reduce turnaround time.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Created and monitored promotional approaches to increase sales and profit levels.
Certified Pharmacy Technician
Kaiser Permanente
01.2013 - 05.2017
Solutions Technician, Entry Lead Certified Pharmacy Technician
Target
01.2010 - 01.2013
- Prior Authorization
- Data Entry
- Filling Medications
- Order, Scheduling
- Inventory
- Prior Authorizations
- Filling Medications
- Insurance Verification
Education
Pharmacy Technician Certification - undefined
Anthem College
Diploma - undefined
Sherwood High School
Bachelors - Marketing & Advertising
Grand Canyon University
Phoenix, AZ 10.2021 - Current
Skills
PharmacyCustomer ServiceBillingMicrosoft OfficeMicrosoft WordCash HandlingOutlookInventory ManagementAdvertisingMarketingSocial Media MarketingSocial NetworkingSocial Media ManagementPharmacy Technician ExperienceTypingClinical Pharmacy ExperienceInsurance VerificationAseptic TechniqueCompounding MedicationsMedical BillingMedical TerminologyEpicOrder EntryComputer OperationAnatomy KnowledgeData EntryHIPAAMedical RecordsTriageCertifications and LicensesPTCBAssessmentsAttention to Detail — Highly ProficientFebruary 2020Identifying differences in materials, following instructions, and detecting details among distractingInformationFull results: Highly ProficientManagement & leadership skills: Impact & influence — ProficientFebruary 2022Choosing the most effective strategy to inspire and influence others to meet business objectivesFull results: ProficientOffice manager — Highly ProficientScheduling and budgetingIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field
Timeline
Bachelors - Marketing & Advertising
Grand Canyon University
10.2021 - Current
Certified Pharmacy Technician
Kaiser Permanente
12.2019 - Current
Business Owner/Operator
LuLaRoe
07.2016 - 09.2019
Certified Pharmacy Technician
Kaiser Permanente
01.2013 - 05.2017
Solutions Technician, Entry Lead Certified Pharmacy Technician
Target
01.2010 - 01.2013
Inventory Technician
Pharmacy Technician Certification - undefined
Anthem College
Diploma - undefined
Sherwood High School