Heather Kamrowski
Holmen,WI
Summary
Compassionate and motivated Social Worker with background in child welfare, long term care services and, most recently, acute inpatient discharge planning. Demonstrates success in case management, crisis intervention, and strategic planning. Strong communication skills with ability to build rapport and trust among diverse client populations. Experienced in fast-paced environments and adaptable to new environments and/or last-minute changes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Acute Social Worker
Gundersen Health
La Crosse, WI
01.2023 - Current
- Assess patient needs and support system in order to assist in developing safe and realistic post-acute support plan;
- Used active listening skills and supportive diction to cultivate client rapport and open communication;
- Educates patients and families on community resources and post-acute level of care criteria, benefits and coverage;
- Utilized my knowledge and human relation skills in providing psychosocial support to patient and family adjustment to medical diagnosis and/or chronic disease;
- Collaborated with family members to provide comprehensive support services to clients;
- Worked collaboratively with other professionals such as physicians, psychiatrists, and nurses to coordinate care for clients;
- Assisted uninsured and under-insured patients in obtaining medications through grants and community resources;
- Demonstrates the ability to communicate effectively in both verbal and written form;
- Maintained accurate records of client progress and interactions according to agency standards.
Server/Bartender
Features Bar and Grill
Holmen, WI
08.2021 - 02.2023
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained records of transactions made during shift as required by law or company policy.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
Behavioral Health Specialist
Logistics Health/Optum
La Crosse, WI
12.2015 - 08.2021
- Reviewed and processed disability claims in accordance with contractual Veteran's Administration standards;
- Drafted correspondence to Psychiatrists related to any discrepancies or clarification needed on disability claims;
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns and/or rationale;
- Provided feedback on proposed changes that would affect disability benefits programs;
- Provided support and guidance to colleagues to maintain a collaborative and productive work environment;
- Maintained updated knowledge through continuing education and advanced training;
- Completed day-to-day duties accurately and efficiently.
Social Worker IV
La Crosse County CMO/Western WI Cares
La Crosse, WI
04.2004 - 11.2015
- Collaborated with multidisciplinary team of mental health case managers and disability workers;
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options;
- Visited individuals with disabilities or elderly at their residence for ongoing assessments and development of support plan utilizing both informal and formal support system;
- Performed psychosocial assessments and documented casework;
- Reduced unnecessary risk of institutional care by treating high-risk clients living in communities;
Social Worker
La Crosse County Children and Families Dept
La Crosse, WI
06.2002 - 04.2004
- Conducted in-home assessments of families to determine the safety and wellbeing of children.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Maintained confidentiality through stringent handling of charts and data.
- Monitored compliance with court orders regarding visitation rights between parents and guardians and their children.
- Informed victims about legal processes and timelines.
- Developed individualized treatment plans for each client based on assessment results and available resources.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Provided counseling services to parents and guardians on how to address issues with their children.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Collaborated with other professionals such as teachers, law enforcement officers, and medical personnel to ensure the best possible outcomes for children.
Education
Master of Science - Community Counseling
Winona State University
Winona, MN05-2001
Bachelor of Science - Psychology/Sociology
University of Wisconsin, La Crosse
La Crosse, WI05-1997
Skills
- Discharge planning
- Community resources
- Mental health training
- Individual and group counseling
- Grief and bereavement counseling
- Family case management
- Client needs assessment
- Self-awareness
- Compassionate
- Boundary setting
- Service planning
- Client documentation
- Confidential case documentation
- Critical Thinking Skills
Affiliations
- I enjoy watching football, horror movies and romantic comedies.
- I really like going out to eat or a comedy club are enjoyable and love to travel to new places, mostly tropical and warm.
- I enjoy playing Euchre, other card games, board games, and swimming.
- Just hanging out with family and friends feeds my soul, so I have learned I don't need much to be happy and fulfilled. Thankfully, this is something that has evolved over time and age.
Values
- My top value in life are the relationships that I create and nurture with others. My family is my priority and cherish who I have in my life.
- I have the belief that one can make a positive and lasting impression on another, no matter how minute it is. This is how I approach each day and opportunities; my goal is to provide others with the most positive interaction possible.
Certification
- State of Wisconsin Social Work Certification
- Certifications in "Corrective Thinking"; an approach working with at-risk populations (ie. teens)
- Certification in WI State Statutes - Chapter 48
Accomplishments
- 1998-2001 - Dean's List at Winona State University
- 1999-2001 Graduate Assistant - Winona State University
- 1997 - Published in University of Wisconsin periodical "Quintessance" - Title: "How Contents of a Schema Influences Perception"
Timeline
Acute Social Worker
Gundersen Health
01.2023 - Current
Server/Bartender
Features Bar and Grill
08.2021 - 02.2023
Behavioral Health Specialist
Logistics Health/Optum
12.2015 - 08.2021
Social Worker IV
La Crosse County CMO/Western WI Cares
04.2004 - 11.2015
Social Worker
La Crosse County Children and Families Dept
06.2002 - 04.2004
Master of Science - Community Counseling
Winona State University
Bachelor of Science - Psychology/Sociology
University of Wisconsin, La Crosse
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