Heather Karr
Metairie,LA
Summary
Licensed esthetician with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in skin care facials, waxing, peels, acne treatments and microdermabrasion, and highly skilled in glam makeup artistry.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Bartender
The Metropolitan Club
New Orleans, LA
10.2013 - Current
- Market and sell tickets for special events,
- Work in fast-paced, high-volume sales environment while up selling, monitoring orders and patron experience, collecting payment
- Handle and balance cash, maintain comprehensive knowledge of all inventory on hand, specials and pricing
- Developed reputation as efficient service provider with high levels of accuracy
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Operated efficiently in high-volume setting to prepare and serve more than 70 drinks per hour.
VIP Manager
The Hangar
New Orleans, LA
04.2021 - 02.2022
- Enhanced sales initiatives while managing effective marketing campaigns.
- Identified and diminished performance gaps by coaching and supervising 4 subordinates.
- Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Effectively supervised staff of 4 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Commercial Client Administrator
Hancock Whitney Bank
Metairie, LA
02.2018 - 05.2021
- Oversaw rollout of services for newly acquired clients to align both parties' interests.
- Identified customer financial service needs to prepare proposals and sell services.
- Maintained regular contact with clients to inform about transactions and performance.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained high level of client satisfaction through outstanding customer service and support.
- Handled 25 calls per day to address customer inquiries and concerns
VIP Bottle Service Waitress
Apres Lounge
New Orleans, LA
11.2018 - 02.2020
- Ensure client happiness & positive experience, ensure excellent communication between management, owners, and other VIP hostesses, serve customers quickly and efficiently, build rapport with clientele, operate POS system.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bartender
Barcadia
New Orleans, LA
06.2017 - 01.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Exhibit extensive knowledge of menu items and bar products
Financial Services Specialist II
Hancock Whitney Bank
Metairie, LA
07.2015 - 02.2018
- Meet sales and revenue goals quarterly, handle confidential information
- Recipient of highest accolade in first year, 2015
- Proactively listen for product referral opportunities and participate in sale campaigns focused on customer need identification
- Adhere to bank and governmental policies and regulations
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Identified potential investment opportunities for clients by reviewing stock and bond reports.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
Education
Aesthetics - Aesthetics
John Jay Beauty College
New Orleans, LA02.2022
Associate of Arts - Accounting
Delgado Community College
New Orleans, LA12.2019
Skills
- Licensed Esthetician (Spring 2022)
- Cosmetic Procedures
- Friendly and Outgoing
- Calm and Composed
- Self-Motivated
- Organized and Detail Oriented
- Dermaplane
- Proficient in eyebrow and lash tinting
- Skin Care
- Acne Treatments
PHBA Youth World Show Champion & Reserve World Champion 2005
Year-round training and traveling nationwide at a young age to compete on regional, national, and world show levels fueled my competitive and perfectionist ambition to work as hard as necessary to succeed in all areas of life as an adult.
Certification
- Norvell University Spray Tan Training - 2018
- Lash Extension Certification - 2019
- Licensed Esthetician - 2022
Timeline
VIP Manager
The Hangar
04.2021 - 02.2022
VIP Bottle Service Waitress
Apres Lounge
11.2018 - 02.2020
Commercial Client Administrator
Hancock Whitney Bank
02.2018 - 05.2021
Bartender
Barcadia
06.2017 - 01.2019
Financial Services Specialist II
Hancock Whitney Bank
07.2015 - 02.2018
Bartender
The Metropolitan Club
10.2013 - Current
Aesthetics - Aesthetics
John Jay Beauty College
Associate of Arts - Accounting
Delgado Community College
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