Britt Glaeser
Sarasota,FL
Summary
Dynamic professional with a rich background in hospitality and beauty, notably at Ritz-Carlton Members Beach Club. Excelled in customer engagement and upselling, leveraging skills in customer-focused sales and collaborative problem-solving. Spearheaded strategic marketing plans, enhancing business development and team leadership. Achieved significant improvements in service delivery and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Ritz-Carlton Members Beach Club
Sarasota, FL
06.2024 - Current
- Checked identification of guests to verify age requirements for alcohol purchase.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Greeted frequent visitors by name and explained new promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Developed good working relationships with fellow employees through effective communication.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted guests with friendliness and professionalism.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Owner
FACE VALUE ESTHETICS, LLC
Sarasota, USA
01.2015 - Current
- Founded and managed esthetics company upon college completion.
- Expertly delivered comprehensive beauty treatments including permanent makeup applications.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Lead Bartender/Bar Manager
Landry's Inc.
Sarasota, USA
10.2022 - 06.2024
- Managed and restocked bar inventory including beer, wine, and liquor.
- Acquired skill in making an array of specialty cocktails exceeding 25 varieties.
- Demonstrated comprehensive expertise with more than 70 wines featured in the restaurant's collection.
- Advertised, marketed and recommended drink options to guests.
- Disassembled the bar and cleaned it nightly.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Collected and organized daily till totals and tips.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
Bartender
Daiquiri Deck
Sarasota, USA
03.2021 - 10.2022
- Handled cash and credit card transactions ensuring accurate register management before and after shifts.
- Greeted frequent visitors by name and explained new promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed good working relationships with fellow employees through effective communication.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Wine Bar Attendant
Cooper's Hawk Winery & Restaurants
Sarasota, USA
06.2021 - 06.2022
- Communicated effectively with kitchen staff regarding food orders placed by customers.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Performed opening side work including setting up bar area and stocking drinks, ice, paper products and other related materials.
- Processed payments and transactions using POS system with accuracy.
- Presented menus and specials, answering questions regarding ingredients and preparation.
- Assisted customers as needed, providing excellent service and support.
Esthetician
Beauty By Britt LLC
Fairbanks, USA
05.2016 - 03.2020
- Operated successful beauty business, Beauty By Britt LLC.
- Shifted focus and adapted career strategy by closing shop amidst pandemic constraints.
- Performed a variety of esthetician duties including waxing, eyelash applications, and skincare.
Dog Caregiver
HOLY DOG RANCH
Fairbanks, USA
03.2011 - 04.2011
- Maintained a routine of feeding and watering dogs every morning.
- Managed two daily walking routines.
- Maintained hygienic condition of feeding bowls following every meal.
Hostess
THE COOKIE JAR RESTAURANT
Fairbanks, USA
01.2007 - 01.2010
- Ensured guests were welcomed and shown to their seats promptly.
- Operated cash register efficiently.
- Ensured timely refills of waters, bused tables, crafted unique espresso drinks.
- Handled phone calls and processed to-go orders.
Education
BACHELORS OF BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION
UNIVERSITY OF ALASKA FAIRBANKS
Fairbanks, AK01.2015
HIGH SCHOOL DIPLOMA -
AUSTIN E. LATHROP HIGH SCHOOL
Fairbanks, AK01.2010
Skills
- Collaborative Problem Solving
- Consumer Behavior Analysis
- Active Learning Engagement
- Visual Information Processing
- Professional Waxing Services
- Eyelash Extension Expertise
- Advanced Dermabrasion Skills
- Customer-Focused Sales
- Customer Engagement for Upselling
- Strategic Marketing Planning
- Administrative Support Expertise
- Effective Time Management
- Organizational Cleaning Skills
- Proficient in Cosmetic Tattooing
- Professional Tattoo Removal
- Sales Strategy Development
- Service-Oriented Approach
- Strategic Business Development
- Effective Leadership
- Team Development
- Point Of Sale Management
- Cash Management
- Curriculum Development
- Customer Service in Bartending
- Hospitality Industry Experience
- Licensed Esthetician
Certification
- Certified Personal Trainer, 09/01/19, 12/31/25
- Bodybuilding Specialist, 01/01/20, 12/31/25
- Certified Nutritionist, 01/01/20, 12/31/25
- Certified Glute Specialist, 12/01/23, 12/31/25
- CPR Certification, 12/01/23, 12/31/25
- Tattoo Artist, 12/01/20, 08/31/24
- Esthetician License
Affiliations
- University of Alaska Fairbanks, Collegiate Volleyball Player; presently participating in beach volleyball on Florida beaches
References
References available upon request.
Timeline
Bartender
Ritz-Carlton Members Beach Club
06.2024 - Current
Lead Bartender/Bar Manager
Landry's Inc.
10.2022 - 06.2024
Wine Bar Attendant
Cooper's Hawk Winery & Restaurants
06.2021 - 06.2022
Bartender
Daiquiri Deck
03.2021 - 10.2022
Esthetician
Beauty By Britt LLC
05.2016 - 03.2020
Owner
FACE VALUE ESTHETICS, LLC
01.2015 - Current
Dog Caregiver
HOLY DOG RANCH
03.2011 - 04.2011
Hostess
THE COOKIE JAR RESTAURANT
01.2007 - 01.2010
BACHELORS OF BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION
UNIVERSITY OF ALASKA FAIRBANKS
HIGH SCHOOL DIPLOMA -
AUSTIN E. LATHROP HIGH SCHOOL
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