Heather Karz
Jacksonville,USA
Summary
Reliable and goal-oriented self starter with 12 years of experience in fast paced environments combining management and customer service expertise. Proactive and hardworking with dedication to customer satisfaction and exceeding expectations. Ability to learn new tasks swiftly and execute them proficiently. Represents the company with a friendly, professional demeanor at all times. Excels with time management and proper task completion. Always seeking to learn something new and improve beyond what I was yesterday.
Overview
11
11
years of professional experience
Work History
Instructor
Florida Bartending School
Orange Park, FL
07.2017 - Current
- Responsible for the instruction of students in mixology, customer interaction and bar maintenance/management.
- Set up and management of electronic filing system to include document maintenance, attendance records, financial data and business correspondence.
- Responsible for daily operations including cleaning and inspection of work site, ensuring compliance with applicable regulations.
- Regularly take inventory and maintain stock as well as cleanliness.
Insurance Coordinator/Front Desk Receptionist
Tooth Infinity and Beyond LLC
Jacksonville, FL
10.2025 - 12.2025
- Coordinated insurance claims processing, ensuring timely resolution and compliance with company policies.
- Analyzed patient data to verify insurance eligibility and coverage details for optimal service delivery.
- Collaborated with dental teams to address patient inquiries regarding insurance benefits and coverage options.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Improved risk management strategies by analyzing client profiles and recommending suitable insurance coverage.
- Fostered strong relationships with clients through regular follow-ups, enhancing customer loyalty.
- Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
- Streamlined client onboarding processes, significantly reducing time taken to activate new policies.
- Improved operational workflows by introducing digital filing systems, significantly reducing paper use.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Calculated adjustments, premiums and refunds.
- Maintained confidentiality of patient finances, records, and health statuses.
- Collected premiums and issued accurate receipts.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Checked documentation for accuracy and validity on updated systems.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
- Managed front desk operations, ensuring efficient patient check-in and scheduling processes.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment schedules using dental management software to optimize office efficiency.
- Maintained accurate records of patient information and treatment histories for seamless workflow.
- Implemented organizational strategies to enhance patient flow and reduce wait times.
- Collaborated with dental professionals to streamline communication between patients and providers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval, accuracy and ensure information is up to date.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted dental staff with preparing treatment rooms with tools and other necessary materials after being thoroughly cleaned.
- Assisted dental staff with x-ray imaging on patient intake, assessments and updates.
Assistant Kitchen Manager
Southern Grounds LLC
Neptune Beach, FL
04.2025 - 09.2025
- Supervised daily kitchen operations, ensuring adherence to safety and sanitation standards.
- Assisted in menu planning, contributing to seasonal specials and food cost management.
- Trained and mentored kitchen staff on cooking techniques and equipment usage.
- Streamlined inventory processes, reducing waste through effective stock management practices.
- Collaborated with front-of-house team to enhance customer service and dining experience.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
- Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
- Ensured proper equipment maintenance, scheduling repairs as needed for optimal functionality within the kitchen space.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
- Optimized food presentation techniques, enhancing visual appeal of dishes while maintaining consistent portion sizes.
- Implemented effective cross-training initiatives among staff members to improve overall versatility in fulfilling various roles as needed throughout service periods.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Cook
Topgolf USA
Jacksonville, FL
06.2023 - 02.2025
- Regularly required to train new and existing personnel in various areas of our kitchen on correct procedures and product preparation.
- Proficient in all aspects of the kitchen to include food preparation, production line, event preparation and execution.
- Single-handedly prepare for and execute events for buffet style dining in accordance with our scheduled private events.
- Execute cleaning tasks aside from normal maintenance with attention to detail.(Ex. Ceiling tiles, deep clean heavy grease accumulation, electrical)
- Complied with portioning requirements to adhere to budget and minimize waste.
- Readied ingredients in advance to reduce loads during rush periods and ensure available stock.
- Followed established recipes to prepare and cook menu items to company standard.
- Verified quality, plating presentation and serving size of prepared food.
- Noted premanagement.
- Regularly work in cooperation with our Sous Chefs to ensure compliance across shifts, ease of access for product holding and storage within our walk-in coolers as well as ensuring consistency with our new hires and existing personnel.
Security Escort
Amentum
Alice Springs, AU
08.2023 - 12.2023
- Held and currently maintain Security level - Secret.
- Escorted uncleared individuals both to and from site in accordance with company and contract guidelines as well as accompanied them throughout their duration on site to ensure safety protocols were upheld to the fullest.
- Maintained clear and effective communication with other members of the team whether in person or via radio contact.
- Ensure site security and adherence to all protocols for transporting throughout site.
- Uphold company/site secrecy per contract guidelines.
- Complete regular and accurate time log submissions and expense reports.
- Performed site patrols as required and maintain control of locks and keys per instruction.
- Maintained a professional and personable attitude towards staff and client.
- Acquired knowledge of site procedures and executed with proficiency.
- Maintained company vehicle cleanliness, fuel levels and observed all traffic rules and regulations.
- Complete paperwork and logs as necessary and filed appropriately and in a timely manner.
- This was a TDY position. Contract completion.
Account Manager
River City Executives
Jacksonville, FL
03.2023 - 04.2023
- Cultivated and maintained strong business relationships with new and existing accounts.
- Developed trusting rapport with recurring clients to reinforce brand loyalty and encourage continued patronage.
- Managed, reviewed and delivered client solutions for different needs.
- Used cross-selling and up-selling to boost value of customer purchases.
- Arranged merchandise displays, focusing on item accessibility and aesthetic appeal.
- Maintained robust inventory of available products for customer selection and purchase.
- Engaged with customers to better understand needs and requirements and find appropriate solutions.
- Trained junior staff members in proven sales strategies and techniques.
- Interacted with customers to personalize shopping experience and build positive rapport.
- Educated customers on features and benefits of products and provided demonstrations.
- Liaised with customers in person, online and by phone.
- Kept detailed records of sales or other business transaction records, inputting data into company system.
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
- Received, documented and shelved stock.
- Addressed customer inquiries and concerns using extensive product knowledge.
- Executed planned merchandising strategies to produce desired effect.
- Arranged creative displays to attract incoming customers and spike curiosity.
- Handled customer complaints following company procedure.
- Kept up-to-date on current and upcoming product and service offerings.
- Directly engage customers through Direct Marketing, while maintaining territory and building a positive and inviting atmosphere to attract additional clientele.
- Draft and submit multiple daily invoices per product and service as well as weekly business plan.
- Create and maintain new and progressing business relationships to boost networking experience and affectivity.
- Participate in TBE, morning and evening meetings as well as out of office events and meetings.
Head Bartender/Bar Manager
Inspirations at Town Center
Jacksonville, FL
11.2022 - 12.2022
- Met with beverage sales personnel to identify new and popular product offerings.
- Engaged with dissatisfied customers, sought resolutions and addressed issues with staff.
- Oversaw service quality and obtained customer feedback to implement improvements.
- Enforced policies regarding buy backs and drinking with patrons.
- Boosted revenue by offering promotions to foster new business on slow shifts.
- Inspected bottles for evidence of contamination and monitored premises to maintain compliance with health department regulations.
- Implemented improved inventory management system to enhance accuracy of tracking stock on hand.
- Met with vendors and sales representatives to obtain favorable product pricing.
- Drafted reports detailing sales metrics, supply chain needs and resource planning data.
- Allocated staff and supplies to meet expected demand.
- Developed new menu items highlighting seasonal ingredients or promotional offerings.
- Labeled packaged food products with prices and sell-by dates.
- Arranged deliveries and liaised with vendors to obtain favorable pricing and time lines.
- Retained detailed records of hours worked by employees for bookkeeping purposes.
- Diversified food offerings by location and season to continuously attract new customers.
- Prepared menus based on inventory and food supplies.
- Trained and monitored bartenders and serving staff to ensure proper procedures were being followed and that training was understandable and cohesive.
- Managed food and supply inventory to keep adequate levels and reduce waste.
- Inspected incoming shipments to verify quality, quantity and freshness of goods.
- Rotated products using FIFO principles and maintained safe storage practices to avoid spoilage.
- Maintain satisfied customer base throughout several floors of the establishment both indoors and outdoors.
- Create and oversee the creation of flyers, centerpiece and other decoration arrangements not limited to functional or nonfunctional.
- Coordinate events with other departments.
- Set up and break down the bar daily as well as ensure lockdown and access as needed to storage and refrigeration.
Store Merchandiser
Dollar Tree
Orange Park, Florida
09.2022 - 11.2022
- Responsible for reviewing invoices for product delivery.
- Swiftly unload, sort and distribute merchandise upon delivery.
- Facilitate special orders and coinciding paperwork.
- Daily register audits following frequent cash or card transactions or refunds as needed.
- Self-manage time to ensure all procedures are completed in a timely manner.
- Required to bend, stand, kneel or squat for extended periods.
- Regularly required to lift up to 50lbs.
- Stock, sort, organize or rearrange merchandise and displays as needed.
- Review of product and completion of waste and compensation logs to account for expired, damaged or out of season products.
- Conduct myself in a professional manner to represent the company to it's upmost standards of operation.
- Engage customers, answering and questions and providing direction/assistance as needed.
- Responsible for opening procedures. Including external displays, unlocking business, answering phones and register set up.
- Self determinate work, employee is held responsible for all work completed or not completed. Displays were left to our discretion.
Administrative Assistant/HR Representative
Legacy DynCorp International - Amentum
Jacksonville, Florida
10.2020 - 08.2022
- Security monitoring of quarterdeck, ensuring authorized access to the facility.
- Maintained accurate and updated department and associate files.
- Recruited, helped interview and onboarded new staff members and prepared new hire orientation packets.
- Established personnel files for employees and kept information current and accurate.
- Served as point of contact for employees on site with issues regarding to payroll, employment, clearance, facilities access, benefit, etc.
- Managed sensitive and confidential information with tact, professionalism and deep understanding of employment law.
- Continually engaged and initiated business correspondence with patience, knowledge and respect.
- Provided accurate contract and billing coding.
- Responsible for reviewing and implementing corrections for employee time sheets and payroll reviews.
- On-site liaison regarding communications with corresponding locations, including TDY personnel or international under my jurisdiction.
- Arrange and submit documents necessary for visa procurement, as well as arrange travel for employees as needed.
- Direct point of contact for all employees regarding processes within the company.
- Accept or initiate package transfers via FedEx, UPS, USPS and DHL.
- Conduct myself in a professional manner to represent the company to it's upmost standards of operation.
- Administer on-site drug testing to employees when required.
- Ensure information and resources are appropriately distributed to employees in a timely manner and explained to be understood
- Prompt training requirements to be completed before deadlines by all employees.
Store Manager
Fish Galore Critters & More
Jacksonville, Florida
09.2019 - 12.2020
- Responsible for day to day business operations.
- Daily task summary:
- Inventory management and product procurement to handle all shipping and receiving directly through distributors.
- Management of accounts receivable/payable, employee time sheets and payroll documentation.
- Customer service calls, appointment scheduling and courtesy follow up contact.
- Employee initial and follow on safety and operational training.
- Monitor security to ensure proper job functions and inventory.
Bather
DogTown Mandarin
Jacksonville, FL
02.2018 - 03.2019
- Routine and daily cleaning of facility.
- Bathing and drying of 15-60 dogs per day.
- Self management and initiation of tasks to complete within allotted time frames and to assist others if needed.
- Initiate customer contact to arrange and confirm appointments.
- Maintain appointment and payment records both physical and electronic.
- Enter all pricing and appointment data for each day.
- Inventory of spa supplies.
- Monitor and keep up with needs of all animals in our care, including vet visits if needed.
- Train and monitor new employees on proper procedures and safety techniques when working with the animals and equipment.
- Constantly monitor the kennels and surrounding areas for safety, structural integrity, cleanliness and organization.
Associate Line cook
Panera Bread
Orange Park, FL
02.2017 - 02.2019
- Accurate/timely preparation of meals
- Inspect and maintain all food preparation areas for cleanliness and optimal performance.
- Engage with customers to ensure orders are correct, mistakes are corrected and compensated for to keep customers satisfied and happy.
- Substitute for or assist other positions during emergencies or rush periods.
- Ensure food is stored and cooked at correct temperature by monitoring refrigeration units and hot lines.
- Portion and inspect ingredients before serving.
- Maintain cleanliness of kitchen through out the entire shift.
- Manage time to ensure orders and additional tasks are completely quickly, accurately and with care.
Assistant Manager
Seven Hills inc.
Jacksonville (Naval Air Station), FL
06.2015 - 02.2017
- Create schedules, coordinate shifts and review employment applications.
- Ensure cleanliness of store throughout work day including counters, floors, dishes, trash and heated or cooling equipment.
- Routinely monitor heating and cooling equipment to ensure proper cooking and storing conditions.
- Prepare all meats, vegetables and frying units to be served throughout the day.
- Cook pizza or meats for burgers.
- Regularly engage customers for orders, comments, complaints, incorrect or missing items and compensation.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Issue receipts, refunds, credits, or change due to customers.
- Count money and audit money drawers.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in kitchen and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
Kennel/cattery assistant
Safe Animal Shelter
Middleburg, FL
11.2015 - 03.2016
- Clean, sanitize and prepare kennels, cages and litter boxes as well as patron areas such as exercise yards and "meet and greet" rooms.
- Ensure quarantined animals were properly bathed, medicated, fed and monitored throughout every day.
- Feed and water all animals on premises.
- Administer routine medication for fleas, ticks and worms to all residents.
- Sort, accept and issue receipts for food, toy or monetary donations.
- Regularly engage patrons to determine which residents are better fits, make suggestions and offer sympathy for lost pets and assist their search.
- Regularly bathe and exercise all canine residents.
- Wash, organize and properly store all bedding, towels, dishes, toys and leashes/harnesses.
- Animal intake.
- Complete adoptions.
- Maintain medical and adoption records.
Education
Certificate of Bartending - Bartending
Florida Bartending School
Orange Park, FL09-2016
High School Diploma - undefined
Oakleaf High School
Orange Park, FL06-2015
Skills
- Meticulous, detail oriented researcher
- Mathematics and Reading Comprehension
- Strong communication skills
- Time Management
- Experienced Financial, Personal and Business record keeping
- Highly adaptable to changes in environment or as required within the workplace
- Customer service
- Critical Thinking/Creative Problem solving
- Instruction/Training personnel
- Proficient in Microsoft Office applications to include Word, Excel, and PowerPoint
Timeline
Insurance Coordinator/Front Desk Receptionist
Tooth Infinity and Beyond LLC
10.2025 - 12.2025
Assistant Kitchen Manager
Southern Grounds LLC
04.2025 - 09.2025
Security Escort
Amentum
08.2023 - 12.2023
Cook
Topgolf USA
06.2023 - 02.2025
Account Manager
River City Executives
03.2023 - 04.2023
Head Bartender/Bar Manager
Inspirations at Town Center
11.2022 - 12.2022
Store Merchandiser
Dollar Tree
09.2022 - 11.2022
Administrative Assistant/HR Representative
Legacy DynCorp International - Amentum
10.2020 - 08.2022
Store Manager
Fish Galore Critters & More
09.2019 - 12.2020
Bather
DogTown Mandarin
02.2018 - 03.2019
Instructor
Florida Bartending School
07.2017 - Current
Associate Line cook
Panera Bread
02.2017 - 02.2019
Kennel/cattery assistant
Safe Animal Shelter
11.2015 - 03.2016
Assistant Manager
Seven Hills inc.
06.2015 - 02.2017
High School Diploma - undefined
Oakleaf High School
Certificate of Bartending - Bartending
Florida Bartending School