Open To Work
Heather Kesby
H&R Block
Jacksonville ,FL
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Associate Team LeaderManagerPatient Care AssociateMulti-Care Technician Emergency Medical Technician
Work Type
Full Time
Important To Me
Career advancementHealthcare benefits
19
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Professional healthcare provider with extensive experience in fast-paced medical environments. Demonstrates strong skills in patient care, emergency response, and life-saving procedures. Known for excellent teamwork, adaptability, and reliability in high-pressure situations. Skilled in using advanced medical equipment and maintaining composure during critical incidents.
Work History
Associate Team Leader
4 Months- Led team in delivering exceptional client service during tax preparation season.
- Trained and mentored new associates on tax software and compliance procedures.
- Streamlined workflow processes to enhance efficiency in client interactions.
- Coordinated team schedules to maximize coverage during peak hours.
Manager
5 Years 10 Months- I was responsible for the overall operations of the store, including sales, staff, and customer satisfaction. Key duties include developing business strategies, managing inventory, hiring and training staff, and creating visually appealing merchandise displays.
- Strong leadership, financial acumen, and excellent customer service and organizational skills.
- Oversaw daily operations to ensure efficiency and compliance with company standards.
- Lead and motivate staff: Hire, train, schedule, and coach employees to achieve sales targets and provide excellent customer service.
- Implemented process improvements that streamlined workflows and increased productivity.
Patient Care Associate
6 Years 8 Months- Coordinated emergency response efforts, ensuring timely patient care in high-pressure situations.
- Assisted in triaging patients, prioritizing critical cases for immediate medical attention.
- Administered first aid and life-saving interventions under the supervision of healthcare professionals.
- Maintained accurate patient records and documentation to support clinical decisions and continuity of care.
Multi-Care Technician
4 Years- Preparing patients and the operating room environment for surgery, and assisting the nursing staff and surgical team with both direct patient care and technical support tasks
- Monitored and recorded patient vital signs
- Comfort and Reassurance: Providing emotional support and comfort to anxious patients and their families before surgery.
- Patient Transport: Safely moving patients to and from the pre-op area, the operating room, and the recovery (PACU) area.
- Specimen Handling: Collecting various specimens (e.g., blood, urine) as needed and ensuring their proper labeling and transport to the laboratory for analysis.
- Basic Medical Tasks: Performing basic tasks such as urinary catheterization or EKG tests, if certified and directed by a nurse.
Emergency Medical Technician
1 Year 9 Months- Administered pre-hospital emergency care to patients in critical condition.
- Collaborated with healthcare teams to ensure seamless patient transfers and continuity of care.
- Operated advanced life support equipment, enhancing patient treatment effectiveness.
- Conducted thorough assessments to determine patient needs and appropriate interventions.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Education
Associate of Arts
Emergency Medical Technician Basic
High School Diploma - Gender Studies
Skills
Patient transport
Geriatric care
Cardiopulmonary resuscitation
Vital signs monitoring
Airway management
EKG interpretation
Diagnostic testing
Orthopedic splinting
Pediatric care
Oxygen therapy
Measuring and monitoring vitals
Medical terminology
Collecting medical samples
Basic patient care
Wound care
Cardiac monitoring
Information documentation
CPR
12-lead EKG monitoring
Sanitizing procedures
Patient registration
Diabetic care
Educating patients
Aseptic techniques
Regulatory compliance
Patient health education
Taking and tracking vital signs
EKG interpretation and monitoring
ER support
Wound cleaning
Patient status updates
Patient care
Procedure support
Direct patient care
Vitals monitoring
Heartsaver first aid
Customer service
Team leadership
Decision-making
Task delegation
Relationship building
Inventory management
Trend analysis
Effective communication
Adaptability and flexibility
Positive attitude
Attention to detail
Timeline
Associate Team Leader
H&R Block
12.2025 - 04.2026Read More
Manager
Wild Flier
01.2020 - 11.2025Read More
Patient Care Associate
Singing River Hospital
04.2013 - 12.2019Read More
Multi-Care Technician
St. Francis Hospital
09.2009 - 09.2013Read More
Emergency Medical Technician
American Medical Response Ambulance Service
09.2007 - 06.2009Read More
Vancleave High School
High School Diploma from Gender Studies
Read More
Texas Engineering Extension Service
Emergency Medical Technician Basic
Read More
Collin’s College of Design And Technology
Associate of Arts
Read More