Heather Kiba
Wickliffe
Summary
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Overview
15
15
years of professional experience
Work History
Director of Clinical Services
Royalton Reserve
North Royalton
01.2025 - Current
- Supervised the daily operations of assigned departments, such as nursing, medical records and laboratory services.
- Ensured that all department personnel maintained a high level of professionalism and customer service standards.
- Reviewed medical records for accuracy prior to filing them into permanent storage systems.
- Monitored quality assurance initiatives in order to improve patient outcomes.
- Represented the organization at various professional meetings or conferences related to healthcare industry topics.
- Investigated complaints from patients or families regarding clinical services provided by the facility.
- Developed and implemented clinical policies and procedures to ensure compliance with regulatory standards.
- Implemented strategies to ensure efficient utilization of available resources while meeting organizational goals.
- Analyzed data from reports related to clinical services, including patient satisfaction surveys.
Director Of Wellness
Arrow Senior Living Management
Montrose
01.2023 - 01.2025
- Established workplace health and safety policies to ensure compliance with regulations.
- Coordinated wellness program implementation to promote healthier lifestyle choices.
- Designed incentive systems to boost employee engagement in wellness initiatives.
- Conducted educational sessions on health and safety best practices for staff.
- Prepared for state and Joint Commission surveys to maintain accreditation standards.
Executive Director
Brookdale Assisted Living
Medina
12.2021 - 02.2023
- Developed comprehensive budgets for each departmental unit within organization.
- Managed daily operations of 100-bed assisted living facility, ensuring optimal care standards.
- Recruited, trained, and evaluated staff to enhance performance and achieve organizational goals.
- Created targeted marketing strategies to effectively promote organization's mission in community.
- Evaluated existing programs for improvement opportunities and proposed new initiatives based on market analysis.
- Oversaw financial resources and operations to maximize efficiency and effectiveness.
Health and Wellness Director
Brookdale
Medina
05.2010 - 01.2023
- Provided guidance and mentorship to new nurses entering the organization.
- Evaluated nurse competency levels through observation and feedback sessions.
- Conducted in-service training sessions for nurses on new techniques, equipment and protocols.
- Monitored patient care quality assurance programs to ensure compliance with established standards.
- Identified areas for improvement within the unit and department and developed action plans accordingly.
- Resolved conflicts between patients, families and staff members in a timely manner.
Education
LPN - Lpn
WCSCC
Smithville, OH11-2009
Skills
- Clinical policy development
- Quality assurance
- Data analysis
- Regulatory compliance
- Patient satisfaction
- Staff training
- Conflict resolution
- Team leadership
- Strategic planning
- Healthcare operations
- Budget management
- Customer service
- Performance evaluation
- Patient relationship management
- Medical staff leadership
- Clinical supervision
- Clinical leadership
Timeline
Director of Clinical Services
Royalton Reserve
01.2025 - Current
Director Of Wellness
Arrow Senior Living Management
01.2023 - 01.2025
Executive Director
Brookdale Assisted Living
12.2021 - 02.2023
Health and Wellness Director
Brookdale
05.2010 - 01.2023
LPN - Lpn
WCSCC
Similar Profiles
Chawanie RoyalChawanie Royal
In-Room Dining Server at Royalton White Sands (Hideaway at Royalton) & Blue Waters Montego BayIn-Room Dining Server at Royalton White Sands (Hideaway at Royalton) & Blue Waters Montego Bay
Slobodan BabicSlobodan Babic
Logistics Coordinator at Royalton Express CompanyLogistics Coordinator at Royalton Express Company
Chrisbert Kinley LawrenceChrisbert Kinley Lawrence
Food & Beverage Supervisor at Royalton AntiguaFood & Beverage Supervisor at Royalton Antigua
Olivia WilsonOlivia Wilson
Medical Receptionist at Cleveland Orthopedic and Spine InstituteMedical Receptionist at Cleveland Orthopedic and Spine Institute
ShyAnn SteigerwaldShyAnn Steigerwald
Customer Relation Manager-Insurance and Litigation at Leaf Home - LeafFilter Gutter ProtectionCustomer Relation Manager-Insurance and Litigation at Leaf Home - LeafFilter Gutter Protection