Heather King
Walton,KY
Summary
At St. Elizabeth Physicians, I excel as a Patient Navigator, leveraging my expertise in time management and cultural competency to enhance patient care. Elected chairman of the teambuilding committee, leading and organizing a variety of community events. I spearhead initiatives improving care coordination and patient advocacy, achieving significant advancements in service quality. My approach, blending active listening with efficient organizational skills, consistently meeting key performance metrics, demonstrating commitment to excellence and teamwork.
Overview
18
18
years of professional experience
Work History
Patient Navigator
St. Elizabeth Physicians
05.2021 - Current
- Support patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Train new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Manage a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Participate in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Develop strategies to improve overall efficiency in the navigation process while maintaining high-quality care standards.
- Advocate for patients' needs and rights within healthcare system, ensuring their voices were heard and respected.
- Provide excellent customer service to patients and medical staff.
- Facilitate communication between patients and various departments and staff.
Patient Care Technician
University Of Cincinnati Medical Center
01.2019 - 05.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Assisted nursing staff with medical procedures to support patient care plans.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
Practice Manager of Operations
American Sleep Medicine
02.2018 - 07.2018
- Collaborated with clinicians to develop targeted marketing strategies that attracted new patients while retaining existing ones.
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Championed change management efforts during periods of organizational growth or restructuring, ensuring a smooth transition for all stakeholders.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Bachelor Of Applied Studies - Communications
University of Arkansas Grantham
Little Rock, ARSkills
- Customer Service
- Medical Terminology
- Calm and Effective Under Pressure
- Multitasking
- Conflict Resolution
- Staff Training and Development
- Project Management
- Process Improvement
Timeline
Patient Navigator
St. Elizabeth Physicians
05.2021 - Current
Patient Care Technician
University Of Cincinnati Medical Center
01.2019 - 05.2021
Practice Manager of Operations
American Sleep Medicine
02.2018 - 07.2018
Bachelor Of Applied Studies - Communications
University of Arkansas Grantham
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