Timeline
Work History
Overview
Education
Skills
Work Preference
Certifications
Generic

Heather Klages

Customer Service
Houston,TX

Timeline

Ford Driver

Tommie Vaughn Service
11.2024 - Current

Cashier/Receptionist

Tommie Vaughn Service
11.2024 - Current

Shift Leader

Walgreens
11.2020 - 12.2024

Valet Driver

Elite Valet Services
09.2019 - 04.2020

High School Diploma -

Connetquot Highschool
09.2016 - 06.2019

Work History

Ford Driver

Tommie Vaughn Service
11.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Cashier/Receptionist

Tommie Vaughn Service
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned new skills for example, Booking tickets and Creating Purchase Orders.

Shift Leader

Walgreens
11.2020 - 12.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Handled all warehouse deliveries going in and out of the store.
  • Trained all employees : Photo Department, Cashier, Warehouse, Inventory, and Professional Managing.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Valet Driver

Elite Valet Services
09.2019 - 04.2020
  • Increased repeat business through exceptional customer interactions and professional demeanor.
  • Streamlined communication between team members using walkie-talkies, resulting in quicker response times for guest requests.
  • Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Reduced wait times for guests by efficiently organizing and managing the valet parking area.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Education

High School Diploma -

Connetquot Highschool
Bohemia, NY
09.2016 - 06.2019

Skills

Customer service

Customer assistance

Work ethic and integrity

Patience and empathy

Time management skills

Cash handling and management

Cash register operation

Written and verbal communication

Staff training

Inventory management

Loss prevention

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceHealthcare benefitsPersonal development programsPaid time offTeam Building / Company RetreatsPaid sick leave

Certifications

Types of Certifications :

  • Barbering License
  • Registered CNA
  • CPR Certified

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Heather KlagesCustomer Service